DAVID OSEGERA
Mason City,IA
Summary
Passionate and dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Recovery Coach
Prairie Ridge Integrated Behavioral Healthcare
Mason City, IA
09.2022 - Current
- Improved client recovery rates by developing personalized coaching plans tailored to individual needs.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Facilitated group's.
- Supported clients with compassionate, empathetic face-to-face interactions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
District Manager
Verizon Wireless
Tucson, AZ
06.2014 - 04.2019
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Built positive and productive relationships with store and field leadership.
- Implemented systems and procedures to increase sales.
- Modeled best practices for sales and customer service.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Supervised 12 locations to enforce high-quality standards of operation.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Retail Wireless Consultant
US CELLULAR
Mason City, IA
02.2004 - 11.2014
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed in-store product demonstrations at assigned events.
- Stayed up-to-date with industry trends, ensuring accurate information was provided to customers regarding new products and promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed cash register transactions accurately, ensuring timely reconciliation of daily sales reports.
- Developed strong rapport with clientele through attentive listening skills that allowed me to understand their unique wireless needs better.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained strong relationships with customers, resulting in repeat business and referrals.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Established trust between our firm and its patrons due to my commitment towards providing consistently high-quality service throughout each interaction.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager/Assistant Store Manager
Kum And Go Convenience Store
Mason City, IA
03.1998 - 11.2004
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Nursing
North Iowa Area Community College
Mason City, IAHigh School Diploma -
Mason City High School
Mason City, IA06.1990
Skills
- Organizational Skills
- CPR
- Adaptability and Flexibility
- Substance Abuse Knowledge
- Multitasking Abilities
- Time Management
- Self Motivation
- Relationship Building
- Clinical Documentation
- Group facilitation
- Attention to Detail
- Problem-solving abilities
Certification
- Certified CPR
- CMA - Certified Medication Aide
- CNA - Certified Nursing Assistant
Timeline
Recovery Coach
Prairie Ridge Integrated Behavioral Healthcare
09.2022 - Current
District Manager
Verizon Wireless
06.2014 - 04.2019
Retail Wireless Consultant
US CELLULAR
02.2004 - 11.2014
Assistant Manager/Assistant Store Manager
Kum And Go Convenience Store
03.1998 - 11.2004
Nursing
North Iowa Area Community College
High School Diploma -
Mason City High School
- Certified CPR
- CMA - Certified Medication Aide
- CNA - Certified Nursing Assistant
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