David O'Shea
Durham,NC
Summary
Experienced Help Desk Technician with network troubleshooting and technical support skills to benefit most companies. Specialized knowledge of I.T Healthcare system management. Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Experience with Service Desk Ticket creation and management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
I.T Help Desk Technician
Duke Health
01.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Palo Alto Firewall Configuration and changing user account policies.
OTR Truck Driver
Western Express Trucking
01.2018 - 12.2020
- Pick up freight loaded trailers and deliver that freight to customers in other states.
- Make sure that truck was in good working order by performing pre-trip and post-trip inspections.
- Log miles driven daily and hours spent on duty so that I am compliant with DOT rules.
- Make sure that freight is secured inside of the trailer and that nothing shifts while I am transporting it.
- Comply with all state and national traffic laws to ensure safe travel of goods.
Package Delivery Driver
Fedex Ground
06.2015 - 12.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
Education
Associate of Science - Network Security
Durham Technical Community College
Durham05.2022
Skills
- VPN Configurations
- Software and Hardware Issues
- Network Infrastructure Monitoring
- Help Desk Support
- Support Ticket System Management
- Data Security
Accomplishments
- Documented and resolved Network vulnerabilities which led to changes in user account policies that benefited Duke Health.
- Collaborated with I.T department co-workers to implement a new user account policy in the Nursing department at Duke Health.
Certification
Comptia A+ certification
Comptia Security+ certification
Cisco Certified Networking Associate (CCNA)
Timeline
I.T Help Desk Technician
Duke Health
01.2021 - Current
OTR Truck Driver
Western Express Trucking
01.2018 - 12.2020
Package Delivery Driver
Fedex Ground
06.2015 - 12.2017
Associate of Science - Network Security
Durham Technical Community College