Angel Aguirre
Aubrey,TX
Summary
Friendly Help Desk Technician with 6 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help Desk Technician
ConnectWise
10.2021 - 02.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Provided on-call support for critical issues related to Quickbooks.
- Assisted with updating technical support best practices for use by team.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address customer concerns.
Help Desk Specialist
NETRIO
07.2019 - 03.2021
- Walked user through series of steps to determine problem and implement likely solution.
- Installed new desktop systems and migrated data to new machines.
- Logged activities in tracking system to maintain accurate, timely records.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Worked with document imaging technologies and deployment software.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
No Degree - Network And System Administration
MyComputerCareer.com / TechSkills
Dallas, TX02.2018
Associate of Science - Computer Science
North Central Texas College
Corinth, TX2025
Skills
- Network Testing
- Collaborative Team Player
- Tracking and Documentation
- Microsoft Windows and Office
- Issue and Resolution Tracking
- Microsoft Certification
- Network Infrastructure Monitoring
- Computer Hardware Knowledge
- Application Support
- Hardware Evaluation
- Microsoft Active Directory
- Software and Hardware Issues
- Support Ticket System Management
- Closing Tickets
- VPN Configurations
- Troubleshooting Network Issues
- Switches and Routers
- Diagnosis and Troubleshooting
- Software Release and Rollout
- Technical Documentation
- Resolve Technical Problems
Certification
- VMware vSphere 6.7 Foundations - VMware
- MTA: Windows Operating System Fundamentals - Certified 2017
- VMware Certified Professional - Data Center Virtualization 2020
Timeline
Help Desk Technician
ConnectWise
10.2021 - 02.2023
Help Desk Specialist
NETRIO
07.2019 - 03.2021
No Degree - Network And System Administration
MyComputerCareer.com / TechSkills
Associate of Science - Computer Science
North Central Texas College