David Owen
Hudson
Summary
Dedicated Postmaster known for effective communication and problem-solving abilities. Experienced in managing postal operations and resolving customer inquiries. Ready to leverage expertise to improve service delivery and operational efficiency.
Overview
13
13
years of professional experience
Work History
Postmaster
US Postal Service. 10 Yr +
Deerwood
09.2015 - 05.2026
- Managed daily operations of mail processing and distribution.
- Supervised staff to ensure efficient workflow and service quality.
- Implemented postal service policies and procedures, ensuring compliance and operational integrity.
- Coordinated training programs for new employees on postal regulations, enhancing staff knowledge and service quality.
- Resolved customer inquiries and complaints regarding postal services.
- Monitored inventory levels of mailing supplies and equipment.
- Collaborated with local businesses to enhance community postal services.
- Maintained records of mail deliveries and service performance metrics.
- Performed daily opening and closing procedures of the post office.
- Assisted in the hiring and training of new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Organized mail sorting operations to ensure timely delivery.
- Communicated postal laws and regulations.
- Prepared reports on operational activities for upper management review.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Provided customer service to patrons of the post office.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Assisted with staffing during peak holiday periods.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Helped customers pick out post office products.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Developed and executed strategies to streamline operations, contributing to overall efficiency of postal services.
- Processed payments from customers using credit cards or other payment methods.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Inspected packages for proper postage and labeling before sending out mail items.
- Monitored security cameras to ensure a safe working environment for staff members.
- Created promotional campaigns to increase awareness of postal services available in the area.
- Implemented measures to reduce operational costs while maintaining quality standards.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Supervised and coordinated postal facility's operational, management, and supportive services.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
- Kept shifts properly staffed by creating and distributing work schedules.
- Recruited and hired personnel to add talent to team.
- Coordinated retail product display, stocking and pricing.
Facilities Maintenance Technician
Detroit Diesel Remanufacturing
Hibbing
06.2013 - 06.2015
- Conducted preventive maintenance on machinery, significantly minimizing downtime and addressing operational issues proactively.
- Performed regular maintenance, inspection and repair of facility equipment, such as air conditioning systems, boilers, plumbing fixtures and electrical wiring.
- Executed routine inspections on facility equipment, ensuring optimal functionality and reducing potential disruptions.
- Conducted routine checks on building systems including HVAC, lighting, security alarms, fire protection systems and elevators.
- Repaired electrical systems and components to maintain safety and efficiency standards.
- Implemented safety protocols during maintenance tasks to ensure a safe working environment.
- Collaborated with team members to troubleshoot mechanical failures and implement solutions.
- Documented maintenance activities and repairs for compliance and future reference.
- Assisted in the setup of new equipment and tools for enhanced productivity across operations.
- Coordinated with outside contractors for major repairs or renovations to the facility.
- Provided technical assistance to other departments in resolving operational issues with facility infrastructure components.
- Maintained tools in optimal condition to support efficient facility maintenance operations.
- Inspected buildings and grounds to identify potential safety hazards or structural problems.
- Responded promptly to emergency calls from staff, resolving facility issues swiftly to maintain operational continuity.
Education
GED -
Votech High School
Las Vegas, NV03-2001
Some College (No Degree) - Aircraft Maintenace
US Air Force
Shepherd, TXSkills
- Mail processing
- Customer service resolution
- Records management
- Delivery coordination
- Inventory management
- Compliance assurance
- Safety regulation compliance
- Policy compliance
- Customer relationship management
- Data analysis
- Budget management
- Strategic planning
- Waste reduction
- Employee training
- Labor relations
- Team building
- Time management
- Reliability
- Multitasking
- Attention to detail
- Problem solving
- Conflict resolution
- Decision-making
- Effective communication
- Active listening
- Professional demeanor
- Customer-oriented
- Energy efficiency
- Waste reduction
- Security protocols
- Records maintenance
- Training program development
- Multitasking
- Active listening
- Budget management
Timeline
Postmaster
US Postal Service. 10 Yr +
09.2015 - 05.2026
Facilities Maintenance Technician
Detroit Diesel Remanufacturing
06.2013 - 06.2015
GED -
Votech High School
Some College (No Degree) - Aircraft Maintenace
US Air Force