Melanie Giles
Randolph,VT
Summary
Results-driven professional with a strong background in customer service and teamwork. Known for enhancing operational efficiency through effective employee training and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Postmaster 18B
USPS, United States Postal Service
South Royalton, VT
12.2024 - Current
- Oversaw daily operations, ensuring efficient mail processing and customer service standards.
- Managed staff schedules, optimizing workforce allocation for peak service hours.
- Implemented training programs for new employees to enhance operational proficiency.
- Monitored inventory levels of postage supplies, ensuring timely replenishment and availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction with postal services.
- Conducted regular audits of mail delivery routes to improve efficiency and accuracy.
- I have for the past 8 years delivered mail and parcels on Rural and City routes as well as my regular duties of the job i held, to make sure the mail continued to get delivered with the short staffing issues the postal service is always fighting to overcome, I am always willing to go the extra mile to make sure I have done the best job that I can do.
- Collaborated with management on strategic initiatives to enhance service delivery methods.
- Developed standard operating procedures to streamline workflow and reduce processing times.
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
Customer Service Supervisor
USPS, United States Postal Service
Randolph, VT
03.2023 - 12.2024
- Resolved complex customer inquiries, enhancing satisfaction through effective communication strategies.
- Implemented process improvements that streamlined operations and reduced response times for customer requests.
- Supervised daily operations to ensure efficient customer service delivery and workflow management.
- Trained and mentored new staff on customer service protocols and USPS policies.
- Analyzed service metrics to identify trends, driving initiatives for enhanced performance and quality assurance.
- Coordinated team schedules to maintain optimal coverage during peak service hours, improving overall efficiency.
- Developed training materials for ongoing employee development in customer engagement techniques and systems usage.
- Fostered a collaborative environment by promoting teamwork among staff, contributing to higher morale and productivity levels.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully de-escalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Researched and corrected customer concerns to promote company loyalty.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Created customer support strategies to increase customer retention.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Created, prepared, and delivered reports to various departments.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Streamlined workflow by introducing efficient an an efficient ticketing system for customer queries.
- Implemented customer feedback surveys to gather insights, leading to strategic improvements.
- Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
- Negotiated with suppliers to improve product quality received by customer service.
- Enhanced communication skills of team members, providing advanced training and workshops.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Coordinated with other departments to ensure seamless customer experience.
- Monitored and analyzed call metrics to identify trends and areas for process enhancement.
- Facilitated team meetings to discuss performance metrics and areas for improvement.
- Fostered a culture of continuous improvement, encouraging team members to suggest innovative solutions.
OIC, Officer in Charge Interim Postmaster
USPS, United States Postal Service
Bethel, VT
04.2024 - 09.2024
- Supervised daily operations, ensuring efficient mail processing and delivery.
- Trained and mentored staff on postal regulations and operational procedures.
- Implemented process improvements, enhancing workflow efficiency and accuracy.
- Managed inventory control systems to optimize resource allocation and minimize waste.
- Coordinated with management to address service issues and improve customer satisfaction.
- Conducted training sessions on safety protocols for new employees, promoting a safe work environment.
- Facilitated communication between departments, strengthening collaboration and operational effectiveness.
- Analyzed performance metrics to identify trends and develop strategies for improvement.
- Managed daily operations ensuring timely delivery of mail and packages.
- Supervised staff, fostering a collaborative environment to enhance service quality.
- Implemented process improvements to streamline sorting and distribution workflows.
- Trained new employees on postal regulations and customer service standards.
- Oversaw inventory management, maintaining accurate records of supplies and equipment.
- Managed daily operations of 4 employeess post office.
- Improved mail delivery efficiency by implementing innovative sorting and distribution processes.
- Used Postal to manage rent collection and billing for up to 700 post office boxes.
- Issued daily money orders up to $3,000.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
- Developed and maintained detailed reports of all post office activities using Postal, CRDO Power BI
- Developed and maintained detailed reports of all post office activities using Postal implemented software
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Developed and maintained detailed reports of all post office activities using [Software].
- Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
- Managed daily operations of 4 employeess post office.
204B Interim Supervisor Customer Service
USPS, United States Postal Service
Randolph, VT
01.2023 - 03.2023
- Supervised daily operations ensuring compliance with USPS regulations and safety protocols.
- Trained and mentored team members on efficient mail sorting and delivery procedures.
- Conducted performance evaluations, providing feedback to enhance employee productivity.
- Implemented process improvements to streamline workflow within the distribution center.
- this is where i started in my managerial position and excelled from there mentorship and learning and taking supervisor courses and classes.
PTF Window Clerk
USPS, United States Postal Service
Williamstown, VT
11.2018 - 03.2023
- Assisted customers with postal services, providing information on rates, services, and delivery options.
- Processed incoming and outgoing mail, ensuring timely delivery and accuracy in sorting.
- Operated various postal equipment, including scales and sorting machines, to enhance workflow efficiency.
- Managed cash transactions accurately while adhering to financial procedures and regulations.
- Trained new clerks on operational procedures, enhancing team productivity and service quality.
- Identified process inefficiencies and implemented improvements to optimize mail handling operations.
- Maintained inventory of postal supplies, ensuring availability for daily operations and customer needs.
- Collaborated with management to develop strategies for improving customer service satisfaction scores.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
- Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
- Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
- Implemented organizational techniques that increased productivity during busy periods.
- Efficiently processed bulk mailings for business clients while maintaining attention to detail and accuracy in pricing calculations.
- Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
- Recognized potential security risks related to suspicious packages and followed proper protocols to ensure safety.
- Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
- Streamlined mail sorting process for faster delivery times and improved accuracy.
- Supported new hires in learning job responsibilities through mentorship and guidance on best practices.
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
- Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
- Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
- Successfully managed large volumes of incoming packages for distribution within tight timeframes.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated POS systems to accurately process customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
PSE Window Clerk
USPS, United States Postal Service
Brookfield, VT
04.2018 - 11.2018
- Processed customer transactions efficiently, ensuring accuracy in cash handling and change distribution.
- Assisted customers with inquiries regarding postal services, packages, and delivery options.
- Maintained organized work areas, adhering to safety regulations and company protocols.
- Collaborated with team members to optimize workflow and enhance overall service delivery.
- Monitored inventory levels of postal supplies, initiating orders to prevent shortages.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
- Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
- Recognized potential security risks related to suspicious packages and followed proper protocols to ensure safety.
- Streamlined mail sorting process for faster delivery times and improved accuracy.
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
- Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Assisted customers by answering questions and fulfilling requests.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
PSE Mail Handler
USPS, United States Postal Service
Newport, VT
05.2017 - 05.2018
- Starting my career in the postal service at this level gave me great work ethic, responsibility, speed and accuracy as well as a diverse knowledge of all aspects of the postal service
- Operated automated mail processing equipment, maintaining optimal performance and safety standards.
- Sorted and categorized mail efficiently to ensure timely delivery across designated routes.
- Collaborated with team members to streamline workflow processes, enhancing overall operational efficiency.
- Trained new staff on sorting procedures and safety protocols to promote workplace safety and accuracy.
- Implemented best practices for handling damaged or misdirected mail, reducing error rates significantly.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Maintained a high level of confidentiality with mail items in line with regulations.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Contributed to positive workplace culture by fostering open communication channels among team members, leading to increased morale and job satisfaction rates.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained clean and organized mail room to promote safety and efficiency.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
- Mitigated potential delays with proactive troubleshooting efforts when faced with challenges like equipment malfunctions or unexpected changes in delivery routes.
- Provided exceptional service, guiding customers on postal services and regulations.
- Improved workplace safety with rigorous adherence to all federal and postal regulations.
- Ensured secure handling and confidentiality of sensitive mail, protecting customer privacy.
- Supported implementation of new mail sorting technology, enhancing processing speed.
- Facilitated seamless operation, maintaining and organizing mail before dispatch.
- Streamlined mail processing operations, reducing sorting errors significantly.
- Enhanced team productivity through effective communication and collaboration.
- Contributed to team effort by meeting and exceeding assigned mail processing quotas.
- Optimized mail distribution paths, leading to improved delivery times.
- Coordinated with transportation teams to ensure smooth transition of mail for delivery.
- Enhanced operational efficiency by sorting and routing mail accurately and swiftly.
- Processed incoming shipments for distribution, ensuring timely delivery to correct recipients.
- Assisted in training new staff, sharing knowledge on best practices and operational procedures.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
Dairy Farm Co Owner
Self-employeed
Bethel, VT
06.2014 - 12.2017
- Managed day-to-day operations, ensuring alignment with overall business goals.
- Oversaw financial planning, budgeting, and reporting processes to maintain profitability.
- Developed and implemented business strategies to enhance operational efficiency.
- Cultivated relationships with vendors to improve supply chain management.
- Milked dairy cows
- feeding and cleaning management, field work day to day operations of a dairy farm. health and safety of the animals.
- operated farm machinery, kept records of breeding and calving of our operation.
Front Desk Agent
Three Stallion Inn LLC
Randolph, VT
11.2013 - 05.2017
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Provided exceptional customer service, resolving inquiries and enhancing guest satisfaction.
- Maintained accurate reservation systems, coordinating bookings with front desk operations.
- Trained new staff on hotel procedures, promoting consistency in service delivery.
- Developed staff schedules to ensure adequate coverage during high-traffic periods, maintaining service quality.
- Oversaw inventory management of supplies, optimizing resource allocation for front desk operations.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Implemented new booking system feature that reduced check-in time for guests.
- Contributed to higher occupancy rates through outstanding customer service.
- Maintained high levels of guest privacy by securely managing personal information.
- Developed quick reference guide for local attractions and dining, enriching the guest experience.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Nutrition and Food Service Employee
Gifford Medical Center
Randolph, VT
03.2006 - 11.2013
- Prepared and served meals in compliance with health and safety regulations.
- Maintained cleanliness and organization of kitchen and dining areas to ensure efficient service.
- Assisted in inventory management, tracking supplies, and minimizing waste effectively.
- Collaborated with team members to deliver exceptional customer service during peak hours.
- Trained new staff on food handling procedures and operational protocols to enhance performance.
- Assisted in training new employees on proper food handling techniques, company policies, and customer service best practices.
- Prepared visually appealing food displays that enticed customers to make additional purchases beyond their initial order selections.
- Increased sales through effective upselling of menu items and daily specials to patrons.
- Developed strong rapport with regular customers, cultivating loyalty and generating repeat business.
- Coordinated catering services for special events such as weddings or corporate functions, ensuring impeccable food quality and presentation.
- Improved customer satisfaction by providing efficient and friendly food service in a high-volume setting.
- Utilized strong interpersonal skills to build positive relationships with both coworkers and customers alike.
- Managed inventory levels for optimal cost control, reducing food waste and maintaining adequate stock levels.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in satisfied customers.
- Ensured accurate cash handling procedures were followed at all times, safeguarding company assets from potential loss or theft.
- Enhanced team morale by fostering an open communication culture amongst coworkers and management.
- Demonstrated excellent multitasking abilities, managing multiple tasks simultaneously while maintaining high-quality standards.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Set up and broke down food service lines quickly to maintain service flow.
- Cleaned and organized kitchen, dining and service areas.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout the day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Observed diners to respond to additional requests and determine when meal completed.
- At my position at GIfford Medical Center I started as the Deli clerk preparing everything that went into the sandwhich making cart, slicing meat and cheeses to preparing vegetables and sauces and condiments. i moved on to baking during this time for the front of the house as well as the hospital patients' food prep, i then learned to be the expediter for tray prep for the hospital room food menus for delivery, as well as menu hosts which is taking the orders from the patients and restocking the wards' kitchens. I also was trained as the catering coordinator to fill in when needed.
- i prepared the menu for the Mecu residence which was the assisted living quarters in the hospital at the time. I filled in as the on-site chef for the patients' menus prepared cooked food as well.
- I also was trained to work the cafeteria at the registers as well as restocking and refilling during open meal time.
- i had a very diverse set of skills in the Gifford kitchen.
Owner Operator Maple Leaf Bakery and Cafe
Self-employeed
Chelsea, VT
10.2011 - 08.2012
- Oversaw daily operations, ensuring high-quality service delivery and customer satisfaction across all interactions.
- Managed financial operations, including budgeting, forecasting, and expense tracking to ensure profitability.
- Developed and implemented strategic marketing plans to enhance brand visibility and market reach.
- Established partnerships with local businesses to create collaborative marketing opportunities and drive customer engagement.
- i operated the day-to-day, baking, cooking, marketing and sales of all baked goods and Breakfast lunch items.
- the area was not conducive for a thriving business. not enough income generated to keep open.
Education
High School Diploma -
Chelsea High School
Chelsea, VT06-1993
Certificate of Completion - Farm Financial Management
USDA
Newport, VT06-2017
Certificate of Completion - Psychology And Behavior
Horizons Equine Education Center
Online07-2014
Certificate of Technical Studies - Recreational Agriculture
Randolph Vocational Center
Randolph, VT06-1993
Skills
- Postal regulations
- Regulatory compliance
- Deadline-driven
- Delivery coordination
- Route planning
- Incoming mail procedures
- Fleet management
- Mail handling
- Stock control
- Mail delivery
- Employee engagement
- Inventory management
- Mail processing
- Operational planning
- Problem-solving
- Multitasking Abilities
- Teamwork and collaboration
- Labor relations
- Multitasking
Timeline
Postmaster 18B
USPS, United States Postal Service
12.2024 - Current
OIC, Officer in Charge Interim Postmaster
USPS, United States Postal Service
04.2024 - 09.2024
Customer Service Supervisor
USPS, United States Postal Service
03.2023 - 12.2024
204B Interim Supervisor Customer Service
USPS, United States Postal Service
01.2023 - 03.2023
PTF Window Clerk
USPS, United States Postal Service
11.2018 - 03.2023
PSE Window Clerk
USPS, United States Postal Service
04.2018 - 11.2018
PSE Mail Handler
USPS, United States Postal Service
05.2017 - 05.2018
Dairy Farm Co Owner
Self-employeed
06.2014 - 12.2017
Front Desk Agent
Three Stallion Inn LLC
11.2013 - 05.2017
Owner Operator Maple Leaf Bakery and Cafe
Self-employeed
10.2011 - 08.2012
Nutrition and Food Service Employee
Gifford Medical Center
03.2006 - 11.2013
Certificate of Completion - Farm Financial Management
USDA
High School Diploma -
Chelsea High School
Certificate of Completion - Psychology And Behavior
Horizons Equine Education Center
Certificate of Technical Studies - Recreational Agriculture
Randolph Vocational Center