Teresa Papathanasiou
West Berlin,NJ
Summary
With a proven track record at the United States Postal Service, I excel in enhancing operational efficiency and fostering team collaboration. Leveraging expertise in postal regulations and exceptional leadership skills, I've significantly improved service quality and streamlined processes. My approach emphasizes customer satisfaction, safety, and employee development, driving substantial improvements in workplace productivity and service delivery.
Overview
32
32
years of professional experience
Work History
Postmaster
United States Postal Service
12.2021 - Current
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducts regular audits and balanced cash and stamp stock for 3 small post offices and the main post office in Vincentown.
Supervisor of Delivery and Customer Services
United States Postal Service, USPS
03.2017 - 12.2021
- Improved team efficiency by mentoring staff and providing guidance.
- Coordinated daily operations to ensure smooth workflow and timely completion of tasks.
- Enhanced communication within team, leading to improved collaboration and problem-solving.
- Resolved conflicts among team members, fostering a positive work environment.
- Oversaw employee attendance and conducted comprehensive training sessions.
Rural Mail Carrier
United States Postal Service, USPS
04.1997 - 03.2017
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Bank Teller
Farmers and Mechanics Bank
05.1993 - 04.1997
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Postmaster - Postal Operations of Delivery And Customer Service
USPS Training Program
Bellmawr, NJ12.2021
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Workload management
- Customer-oriented
- Employee training
- Policy compliance
- Records management
- Security protocols
- Environmental awareness
- Vehicle maintenance
- Professional demeanor
- Mail sorting
- Waste reduction
- Delivery coordination
- Records maintenance
- Transactions oversight
- Logistics management
- Postal product pricing
- Mail distribution
- Labor relations
- Distributing mail
- Energy efficiency
- Stock control
- Develop operational policies
- Postal equipment
- Incoming mail procedures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Adaptability and flexibility
- Cash handling
- Relationship building
- Customer relations
- Office administration
- Operational efficiency
- Reporting skills
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Risk assessment
- Professionalism
- Shipping procedures
- Staff scheduling
- Data analysis
Timeline
Postmaster
United States Postal Service
12.2021 - Current
Supervisor of Delivery and Customer Services
United States Postal Service, USPS
03.2017 - 12.2021
Rural Mail Carrier
United States Postal Service, USPS
04.1997 - 03.2017
Bank Teller
Farmers and Mechanics Bank
05.1993 - 04.1997
Postmaster - Postal Operations of Delivery And Customer Service
USPS Training Program
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