Tracy Alston
Franklinton,LA
Summary
Adaptable Postmaster successful managing team of 15 to 120 in busy post office. Excellent time management and problem-solving abilities. Skilled at opening and closing facility and managing office's inventory. Neat and clean with excellent attention to detail.
Overview
15
15
years of professional experience
Work History
Postmaster
USPS
10.2021 - Current
- Designed and maintained budget of over $100,000.00 to cut costs by 14%.
- Developed and maintained detailed reports of all post office activities.
- Hired, trained and evaluated performance of 15 employees.
- Assisted customers in determining proper postal service to align with individual needs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Customer Service Supervisor
USPS
03.2008 - 10.2021
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
No Degree - Criminal Justice
Saint Augustine's University
Raleigh, NCHigh School Diploma -
Vance Senior High
Henderson, NC06.1988
Skills
- Business Correspondence
- Team Meetings
- Customer Experience
- Delivery Updates
- Company Standards
- Distributing Mail
- Program Improvements
- Incoming Mail Procedures
- Carrier Oversight
- Detailed Meeting Minutes
- Payment Collection
- Performance Improvement
- Inventory Accuracy
- Postal Regulations
- Maintaining Clean Work Areas
- Customer Satisfaction
- Active Listening
- Post Office Operations
- Postal Services Knowledge
- Mail Confidentiality
- Workflow Schedules
- Postal Product Pricing
- Team-Building Exercises
- Employee Performance Evaluations
- Customer Inquiries
- Training Programs
Timeline
Postmaster
USPS
10.2021 - Current
Customer Service Supervisor
USPS
03.2008 - 10.2021
No Degree - Criminal Justice
Saint Augustine's University
High School Diploma -
Vance Senior High
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