David Palacios
Los Angeles,CA
Summary
Proven to enhance customer satisfaction and loyalty through exceptional service, adept in navigating fast-paced environments with a positive attitude and reliability. Demonstrates strong teamwork and creative thinking skills, efficiently resolving conflicts and ensuring timely deliveries.
Overview
6
6
years of professional experience
Work History
Delivery Driver
GOGH Delivery
12.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Trader Joes
Customer Service Department
06.2021 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Shil Park Paint
01.2019 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Fairfax High School, Los Angeles, CA.
Los Angeles, CA06.2004
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Customer Satisfaction
- Patience and composure
- Reliability and punctuality
- Cash Handling
- Cooperative Attitude
- Creative Thinking
Timeline
Delivery Driver
GOGH Delivery
12.2023 - Current
Trader Joes
Customer Service Department
06.2021 - 12.2023
Customer Service Representative
Shil Park Paint
01.2019 - 07.2022
High School Diploma -
Fairfax High School, Los Angeles, CA.