David Palen
Seattle
Summary
Dynamic professional with extensive experience at Pagliacci Pizza, excelling in customer engagement and employee training. Proven ability to optimize processes and enhance service quality. Skilled in technical support and effective communication, ensuring client satisfaction and operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Driver Lead Manager
Pagliacci Pizza
Seattle
08.2023 - Current
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Trained new employees on operational procedures and customer service standards.
- Organized daily driver schedules, routes, and vehicle maintenance needs.
Delivery Driver
Pagliacci Pizza
Seattle
09.2015 - Current
- Executed daily vehicle inspections to ensure operational safety and compliance.
- Managed cash and electronic payments accurately during transactions.
- Engaged with customers to provide exceptional service and address inquiries.
ATM Technical Support
Burroughs Payment Systems, Solvport
Portland
02.2013 - 02.2014
- Provided technical support for ATM Machine owners, technicians and customers
- Managed interface between upset/anxious ATM owners and field technicians
- Organized potential and current ATM replacement part orders, from a few cents to few thousand dollars
Wendy’s Old Fashioned Hamburgers
08.2010 - 06.2012
- Operated registers, grills, fryers, and construction/organization of to go orders
- Managed interface to customers
- Daily cleaning of dishes, floors, and appliances
Industrial Design Internship
Xerox Corporation
Welwyn
06.2008 - 08.2008
- Sketched concept designs, and modeled full-scale 3D products
- Learned the processes of Industrial Design and Human Factors
- Welwyn, UK
Education
High School -
Central Catholic High School
Portland, OR01.2008
University of Oregon - Environmental Science
University of Oregon
Eugene, ORSkills
- Customer interface expertise
- Effective communication
- Employee training
- Client support
- Customer engagement
- Process optimization
- Quality validation
- Order picking and processing
- Technical proficiency
Timeline
Driver Lead Manager
Pagliacci Pizza
08.2023 - Current
Delivery Driver
Pagliacci Pizza
09.2015 - Current
ATM Technical Support
Burroughs Payment Systems, Solvport
02.2013 - 02.2014
Wendy’s Old Fashioned Hamburgers
08.2010 - 06.2012
Industrial Design Internship
Xerox Corporation
06.2008 - 08.2008
High School -
Central Catholic High School
University of Oregon - Environmental Science
University of Oregon