David Park
San Diego,CA
Summary
Senior program and operations leader with 10+ years of experience leading complex, multi-stakeholder technology and business initiatives across enterprise environments. Proven track record delivering multi-workstream programs, leading cross-functional teams, strengthening governance and risk controls, and improving operational performance. Brings expertise in budget oversight, staffing strategy, change control, proposal support, ITIL governance, asset management, and executive stakeholder engagement, with a strong focus on quality, accountability, and client outcomes.
Overview
19
19
years of professional experience
Work History
Senior Program Manager, Consultant
Island Technologies
San Diego, CA
12.2023 - Current
- Lead enterprise IT service and asset management programs for large clients, improving operational effectiveness and delivery performance.
- Direct a 32-member team, aligning staffing mix, delivery priorities, and service requirements to strengthen execution and accountability.
- Implemented ITIL-aligned governance and process improvements that increased customer satisfaction by 26%.
- Established executive reporting, governance, and change control processes to improve visibility into KPIs, risks, dependencies, and performance trends.
- Partner with vendors and stakeholders to optimize service delivery and asset utilization, generating 10% cost savings through contract negotiation and operational improvements.
- Own delivery financials including budget tracking, resource planning, and change requests across complex client engagements.
CRM Director
GAPBLUE
San Francisco, CA
09.2020 - 12.2022
- Directed CRM strategy and cross-functional delivery across IT, Operations, Sales, and Engineering.
- Led platform implementations and governance efforts to align delivery with enterprise standards, business priorities, and controlled change execution.
- Managed globally distributed teams across APAC and EMEA, balancing staffing needs, delivery timelines, and operational priorities.
- Advised senior stakeholders by translating technical complexity into actionable business decisions, investment priorities, and execution plans.
IT Senior Manager, Software & Hardware Asset Management
SEPHORA
San Francisco, CA
09.2018 - 09.2020
- Owned enterprise IT asset management strategy, operating model, and governance for software and hardware asset programs.
- Designed and launched an enterprise-wide SAM process spanning request, approval, deployment, tracking, retirement, and audit readiness.
- Partnered with Finance, Legal, Procurement, Security, and Engineering to improve compliance, risk management, and financial control across the asset lifecycle.
- Managed vendors and developed team members through coaching, resource planning, and performance oversight.
Project Manager / Oracle Functional Consultant
Hewlett Packard Enterprise
Carlsbad, CA
12.2011 - 06.2018
- Led large-scale enterprise programs across cloud, infrastructure, ERP, and application portfolios.
- Established governance models and financial controls for multi-million-dollar programs, strengthening oversight of budget, scope, timelines, risks, and dependencies.
- Supported sales pursuits and proposal development through solutioning, effort estimation, staffing models, delivery planning, and executive-level client discussions.
- Managed change requests and cross-team delivery issues, serving as escalation point to maintain alignment with program objectives and client expectations.
Oracle Applications Manager
Breg, Inc. (Orthofix)
Carlsbad, CA
06.2007 - 12.2011
- Led major enterprise implementations including Salesforce CRM and Oracle ERP upgrades.
- Managed a 20-member IT team supporting ERP, CRM, and enterprise applications, aligning resources to business priorities and service delivery needs.
- Improved operational efficiency through process redesign, vendor oversight, governance enhancements, and controlled implementation changes.
Education
B.S. - Business Administration (Management)
San Diego State University
Skills
- Program Delivery
- Enterprise Operations
- Multi-Workstream Leadership
- Governance
- Risk & Quality Control
- Executive Communication
- Team Leadership & Coaching
- Budget Ownership
- Staffing Strategy & Resource Planning
- Change Control
- Proposal & Pursuit Support
- Vendor Management
- ITIL
- Asset Management
Languages
- Korean
- Arabic
- English, Fluent
- Korean, Fluent
- Arabic, Conversational
Timeline
Senior Program Manager, Consultant
Island Technologies
12.2023 - Current
CRM Director
GAPBLUE
09.2020 - 12.2022
IT Senior Manager, Software & Hardware Asset Management
SEPHORA
09.2018 - 09.2020
Project Manager / Oracle Functional Consultant
Hewlett Packard Enterprise
12.2011 - 06.2018
Oracle Applications Manager
Breg, Inc. (Orthofix)
06.2007 - 12.2011
B.S. - Business Administration (Management)
San Diego State University