Summary
Overview
Work History
Education
Skills
Performance Highlights
Additional Professional Experience
Core Skill Areas
Summary Of Qualifications
Timeline
Generic

DIANA DAUGHERTY

Laguna Niguel,CA

Summary

Senior Channel Program Manager with extensive experience at HPE Aruba Networking and Juniper Networks, specializing in community building, partner advocacy, and global sales growth. Proven track record in program delivery and stakeholder management. Skilled in crafting strategies that enhance service penetration and improve partner experiences.

Overview

20
20
years of professional experience

Work History

Senior Channel Program Manager

ARUBA NETWORKS/HPE ARUBA NETWORKING
Spring, TX
01.2021 - Current
  • Company Overview: HPE Aruba Networking, formerly known as Aruba Networks, is a Santa Clara, California-based security and networking subsidiary of Hewlett Packard Enterprise company.
  • Developed and launched two new global programs focused on expanding Aruba's SMB Instant ON product line and Enterprise Service Partners, including key program functions such as program guide and requirements development, KPI frameworks, partner recruitment, application process review and continuous learning/enablement, policy creation.
  • Transformed and managed a Service Partner Program allowing partners to lead with their own branded services supporting their GT program called Partner Branded Services.
  • Developed all elements of a new SMB program, accelerating and onboarding membership from 0 to 250 partners in the first five months which drove a +10% increase in global product sale YOY.
  • Guided the Partner Support Services Program working globally with 300+ partners in our Support Services Program at Aruba where HPE grew partner program service penetration rate from global average of +14% to global service penetration rate average of +22%.
  • Developed and launched an ongoing education program that offered Partner Branded Support services to program members that targeted monthly troubleshooting trainings, reducing partner calls received by our TAC team by -25% over three years, saving the team money while also enabling our partners' end users to resolve issues more quickly.
  • HPE Aruba Networking, formerly known as Aruba Networks, is a Santa Clara, California-based security and networking subsidiary of Hewlett Packard Enterprise company.

Senior Manager, Channel Partner Services Programs & Development

JUNIPER NETWORKS
Sunnyvale, CA
01.2006 - 01.2020
  • Company Overview: Juniper Networks is a global technology company that develops and markets networking products, including routers, switches, network management software, network security products and software-defined networking. They hold revenues of $5B per year as of 2024.
  • Leads two services partner programs under the Juniper Partner Advantage program - Partner Support Services and Partner Professional Services. These two programs solidify Juniper's deliberate reliance on the Channel ecosystem for customers across the infrastructure lifecycle.
  • Transitioned software-centric partner programs from a legacy hardware-centric, customer support model to a new consumption-driven, customer success model.
  • Instrumental in managing quarterly Channel Services Advisory Councils resulting in a highly effective Services Channel community, strong partner advocacy and program operational excellence.
  • Serves as Voice of the Partner to help develop successful partner programs, systems, and processes.
  • Leads Juniper Operate and Implement programs, Juniper Service Advisory Council and the Support Services and Professional Services program.
  • Manages budgets utilized to invest in Juniper technical training of partner personnel to meet services programs' technical requirements.
  • Developed a global partner-facing dashboard for program members that supported KPI's (objectives/requirements) focusing on attach rate and renewal rates to help drive service revenues.
  • Intigral part of team creating renewal portal and created and implemented incumbency Policy.
  • Juniper Networks is a global technology company that develops and markets networking products, including routers, switches, network management software, network security products and software-defined networking. They hold revenues of $5B per year as of 2024.

Director of Channel Development

OMFORCE.COM
Clearwater, FL

Senior Manager, Ingram Micro Service Network

INGRAM MICRO
Irvine, CA

Education

Business Managment -

CALIFORNIA STATE UNIVERSITY
San Jose, CA

Skills

  • Leadership
  • Partner Strategies
  • Program Delivery
  • Integrated Communications
  • Budget Management
  • Governance & Compliance
  • Partner Ecosystems & Insights
  • Voice-of-Customer Programs
  • KPI Development
  • Executive Presentations
  • Event Management
  • Stakeholder Management
  • Incumbent Policy creation
  • Contract Negotiation
  • MDF Programs
  • Team Management
  • Training & Development
  • Sales Operations
  • Enterprise Technologies
  • Project Management
  • Community Programs
  • Cross-Functional Collaboration
  • Partner Advisory Councils
  • Process Improvement
  • Partner Experience Programs
  • Data & Analytics

Performance Highlights

  • Developed over 30 U.S. services partner relationships in support of Services Partner Program, achieving consistent +10% YoY growth and helping exceed Juniper Services Organization's revenue goals.
  • Guided 300+ partners for Support Services Program at Aruba/HPE, growing program service penetration rate from global average of 14% to 22%.
  • Developed Partner Branded Support Services Program Troubleshooting Trainings that reduced the number of partner calls received by TAC team by 25%, saving operations team money and enabling partners' end users to resolve issues more quickly.

Additional Professional Experience

  • Omforce.com, Clearwater, FL, Director of Channel Development
  • Ingram Micro, Irvine, CA, Senior Manager, Ingram Micro Service Network

Core Skill Areas

  • Leadership
  • Partner Strategies
  • Program Delivery
  • Integrated Communications
  • Budget Management
  • Governance & Compliance
  • Partner Ecosystems & Insights
  • Voice-of-Customer Programs
  • KPI Development
  • Executive Presentations
  • Event Management
  • Stakeholder Management
  • Incumbent Policy creation
  • Contract Negotiation
  • MDF Programs
  • Team Management
  • Training & Development
  • Sales Operations
  • Enterprise Technologies
  • Project Management
  • Community Programs
  • Cross-Functional Collaboration
  • Partner Advisory Councils
  • Process Improvement
  • Partner Experience Programs
  • Data & Analytics

Summary Of Qualifications

Partner Program Manager, Highly respected leader in partner program strategy development, revenue planning, integrated communications and operations who accelerates brands, processes and technology solutions that drive customer acquisition and revenue gains. Dynamic manager in enterprise technology with extensive experience in deploying complex integrated partner marketing and sales strategies to support multiple tiers of global and midmarket companies. Defines communications, program frameworks, partner experience and operational workflows that gain influence and consensus with executives, partner stakeholders, customer advisories and peers. Proven ability to lead and deliver partner program workflows and milestones within budgetary and project timelines while mitigating risk. Inspires and mentors teams to ensure quality execution of strategic programs.

Timeline

Senior Channel Program Manager

ARUBA NETWORKS/HPE ARUBA NETWORKING
01.2021 - Current

Senior Manager, Channel Partner Services Programs & Development

JUNIPER NETWORKS
01.2006 - 01.2020

Director of Channel Development

OMFORCE.COM

Senior Manager, Ingram Micro Service Network

INGRAM MICRO

Business Managment -

CALIFORNIA STATE UNIVERSITY

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