David Parton
Marion
Summary
Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment. Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new Management role where hard work and dedication will be highly valued. Retail Sales Associate with more than 12 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory Management and transforming customer service standards. Friendly Sales Associate adept at working in diverse retail and customer service environments. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Accountable Store Manager demonstrating a high level of ownership and initiative. Quick and process. Products and services Product knowledge Staff scheduling Oral and written communication Staff management Goals and performance Mentoring and coaching Order processing Vendor management Customer experiences Inventory management Sales Business initiatives proficiency Merchandising and display Order management Customer service Relationship building and management Sample and specimen collection Measuring vital statistics Quality control Patient confidentiality Time management Infection control Healthy meal preparation Reporting requirements Qualified daily living activity assistant Feeding assistance Diabetes and nutrition education
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Circle K Convenience Store
08.2024 - Current
- Assisted customers with product inquiries and troubleshooting, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure efficient service delivery.
- Collaborated with team members to maintain store cleanliness and organization, improving shopping experience.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Trained new staff on customer service protocols and store operations, ensuring consistent service standards.
- Implemented best practices for inventory management, reducing stock discrepancies and optimizing availability.
- Analyzed customer feedback to identify areas for improvement in service offerings and product selection.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Advocate I
Blue Cross and Blue Shield of Illinois/Texas
04.2022 - 09.2022
- Resolved customer inquiries and complaints using CRM software to enhance satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes, improving response times for customer service requests.
- Analyzed feedback trends to identify areas for service improvement and implemented corrective measures effectively.
- Developed training materials for new team members, ensuring consistent knowledge transfer and high-quality support delivery.
- Mentored junior staff on best practices in customer relations, fostering a culture of excellence within the team.
- Evaluated operational workflows regularly, recommending strategic adjustments that improved efficiency and reduced errors.
Preparer
Chipotle Grill
11.2021 - 05.2022
- Prepared ingredients following food safety and quality standards.
- Maintained clean and organized workstations to optimize efficiency.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted in training new team members on food preparation techniques.
- Assisted in maintaining cleanliness and organization of food preparation areas.
- Prepared ingredients according to standardized recipes and portion sizes.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Contributed to a positive work environment by maintaining open communication with colleagues and supervisors.
Maintenance Crew Member
Walmart
01.2020 - 03.2021
- Conducted routine inspections to ensure compliance with safety standards and equipment functionality.
- Performed preventive maintenance on facility equipment to enhance operational efficiency.
- Collaborated with team members to address maintenance issues promptly and effectively.
- Trained new crew members on safety protocols and maintenance procedures.
- Coordinated with management to prioritize urgent repairs and critical tasks efficiently.
- Followed routine maintenance checklist.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
19D Cavalry Scout
US Army
09.2020 - 12.2020
- Supported combat with amphibious assault vehicles and target engagement.
- Reconnoitered tunnels, bridges, and fording sites for possible troop movements.
- Protected unit in varied environments and combat conditions.
- Collected important information about location, size, and activities of enemy units.
- Planned and carried out resupply activities across [Location].
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Maintained full compliance with legal, health, and safety regulations.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Stayed busy during slow work periods, frequently handling [Task] and [Task].
- Maximized mission success with effective use of cover and concealment principles.
- Secured battle locations but putting vehicles into optimal firing position to protect troops.
- Handled tracked and wheeled vehicle moving over wide-ranging terrain and roadways.
Food Service Worker
Southern Illinois Healthcare
02.2018 - 10.2020
- Operated industrial dishwashers to sanitize trays, utensils, and kitchen equipment.
- Maintained food supply closet, including reporting low-stock items and rotating stock efficiently.
- Observed all quality and safety standards for safe food-handling practices.
- Prepared and plated food in line with quality, presentation, and temperature parameters.
- Cleaned and sanitized all surface areas and kitchen equipment.
- Prepared and organized trayline using proper equipment to maintain food temperatures.
- Prepared meal items with commercial kitchen equipment.
- Protected customers with safe food handling and careful cleaning.
- Operated cash register, handled money, and gave correct change.
- Set up work stations, including prep tables, service counters, hot wells, and steam tables.
- Reduced risk of food-borne illness by monitoring food at serving areas for freshness and proper holding temperatures.
- Kept kitchen organized by cleaning up waste and leftover foods.
- Assisted with food service by working closely with servers to move food out quickly.
- Assembled meal trays with foods in accordance with patients' diets.
- Helped kitchen staff meet customer needs with continuous assistance.
- Avoided waste through consistent stock rotation and correct portioning.
- Prepared for busy periods by cutting, slicing and washing frequently used ingredients.
Assistant Store Manager
Dollar General Corp
03.2015 - 02.2019
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Coached the team on effective up-selling and cross-selling methods.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Supervised and directed all merchandise and shipment processing.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Alerted customers to upcoming sales events and promotions.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Communicated clear expectations and goals to each team member.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Built relationships with customers to increase likelihood of repeat business.
- Monitored security and handled incidents in a calm and professional manner.
- Welcomed customers into the store and helped them locate items.
- Verified that all customers received receipts for their purchases.
- Answered customer telephone calls promptly and in an appropriate manner.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Responded to customer questions and requests in a prompt and efficient manner.
- Identified potential shop-lifters and alerted management.
Store Manager
Dollar General Corp
01.2015 - 04.2018
- Interviewed job candidates and made staffing decisions.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Hired, trained and evaluated personnel in sales and marketing.
- Completed profit and loss performance reports.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Instructed staff on appropriately handling difficult and complicated sales.
- Counted cash drawers and made bank deposits.
- Trained and developed new associates on POS system and key sales tactics.
- Examined merchandise to verify that it was correctly priced and displayed.
- Reordered inventory when it dropped below predetermined levels.
- Conducted store inventories once per quarter.
- Monitored security and handled incidents in a calm and professional manner.
- Assigned employees to specific duties to best meet the needs of the store.
- Responded to customer concerns with friendly and knowledgeable service.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Reported to the district manager regarding all store and staff issues.
Caregiver
Addus HealthCare Inc
06.2013 - 01.2016
- Assisted residents in preparing for activity and social programs.
- Changed bed linens and ensured resident comfort.
- Transported individuals to medical appointments and other errands.
- Administered medication as directed by physician.
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Assisted residents with bowel and bladder functions.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Maintained a clean, safe and well-organized patient environment.
- Supervised daily activities and provided assistance when needed.
- Monitored progress and documented any status changes accordingly.
Systems and software programs, Department Manager
Wal-mart Stores Inc
04.2009 - 01.2015
- Ensured that all employees within the Furniture department presented a positive, exemplary image to customers.
- Adhered to all safety procedures and company standards and policies.
- Directed work of as many as 3 employees focused on Recovery, and stocking of the department.
- Communicated clear expectations and goals to each team member.
- Stocked and replenished merchandise according to store merchandising layouts.
- Responded to customer concerns with friendly and knowledgeable service.
- Prioritized helping customers over completing other routine tasks in the store.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Responded to customer questions and requests in a prompt and efficient manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Department Manager
Rural King
05.2007 - 04.2009
- Led team to optimize inventory management processes, enhancing operational efficiency.
- Developed training programs for staff, improving product knowledge and customer service skills.
- Implemented cost-saving measures, resulting in reduced operational expenses across departments.
- Oversaw daily store operations, ensuring adherence to company policies and high standards of service.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Increased customer satisfaction with proactive issue resolution strategies.
Education
High School Diploma -
Crab Orchard High School
01-2007
Associate of Science - undefined
John A Logan College
Skills
- Inventory counting
- Customer service management
- Cash auditing
- Employee training
- Schedule coordination
- Department oversight
- Recordkeeping
- Written communication
- Product merchandising
- Inventory oversight
- Microsoft Word
- Customer relations
- Time management
- Task prioritization
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Circle K Convenience Store
08.2024 - Current
Customer Advocate I
Blue Cross and Blue Shield of Illinois/Texas
04.2022 - 09.2022
Preparer
Chipotle Grill
11.2021 - 05.2022
19D Cavalry Scout
US Army
09.2020 - 12.2020
Maintenance Crew Member
Walmart
01.2020 - 03.2021
Food Service Worker
Southern Illinois Healthcare
02.2018 - 10.2020
Assistant Store Manager
Dollar General Corp
03.2015 - 02.2019
Store Manager
Dollar General Corp
01.2015 - 04.2018
Caregiver
Addus HealthCare Inc
06.2013 - 01.2016
Systems and software programs, Department Manager
Wal-mart Stores Inc
04.2009 - 01.2015
Department Manager
Rural King
05.2007 - 04.2009
High School Diploma -
Crab Orchard High School
Associate of Science - undefined
John A Logan College