David Paul II
Insight Enterprise
Schaumburg,IL
1
Certification
9
years of professional experience
Work History
Service Technician
11 Months- Repair and troubleshoot iOS and MacOS devices.
- Keep track and log issues using Excel and Microsoft Power Apps.
- Manage and maintain Apple repair accounts as an AASP (Apple Authorized Service Provider).
- Order parts and log troubleshooting steps taken per repair.
- Prepare repaired devices within short deadlines.
- Communicate directly with clients regarding invoices and other inquiries.
- Insight Enterprises provides IT solutions and services, including hardware and software procurement and lifecycle management.
Data Center Technician
3 Months- Diagnosed and repaired fiber and network connectivity issues, including optics, cables, and signal quality problems
- Delivered hands-on support for network infrastructure deployments and upgrades, including optical (400G) systems, cabling, and link validation
- Assisted with RMA and hardware replacement workflows, coordinating part deliveries and completing blocked tasks once equipment was available
- Worked within scheduled maintenance windows, executing deployment and repair tasks while coordinating with multiple teams
Data Center Technician
3 Years 7 Months- Provided technical assistance and troubleshooting to end-users encountering software, hardware, or network issues.
- Managed and maintained computer systems, servers, networks, and IT infrastructure.
- MacOS, iOS, Microsoft Azure, Microsoft Intune, Dell OME, Linux, Apple Business Manager, JAMF.
- Set up, configured, and maintained network infrastructure including routers, switches, and firewalls.
- Installed hardware into Laptops, desktops, servers, including RAM, GPUs, and Storage.
- Repaired and refurbished laptops and desktops.
- Computacenter provides IT solutions and services globally, including network management, support, and technology integration.
Consultation/Repair Agent
3 Years 1 Month- Assisted customers with troubleshooting and resolving technical issues with various electronic devices.
- Set up and configured newly purchased devices for customers.
- Performed hardware and software repairs, including diagnosing and fixing issues.
- Assisted customers in data recovery from various storage devices.
- Provided expert recommendations on technology-related matters.
- Geek Squad is a division of Best Buy coordinating installation, repair, and support services for technology and appliances.
Education
Associate of Science - Computer Science
GPA: 3.5/4.0
Skills
Python; HTML5; Java; PowerShell; Cable management; Linux server ecosystem management
Data center operations
Network troubleshooting
Computer hardware troubleshooting
Network support
PSM4
LC-LC
Copper
DSR4 cabling
Server hardware installs (CPU
Ram
GPUs
NICs)
Certification
COMPTIA A+; Apple Device Support Certification; Dell/Lenovo/HP/Apple Hardware Certificates
Interests
Reading (sci-fi
fantasy
thrillers
mystery); Video games; Creating video games; Automation and smart home technology
Timeline
Data Center Technician
Microsoft
03.2026 - 06.2026Read More
Service Technician
Insight Enterprise
07.2025 - CurrentRead More
Data Center Technician
Computacenter
12.2021 - 07.2025Read More
Consultation/Repair Agent
Geek Squad
07.2017 - 08.2020Read More
Harper College
Associate of Science from Computer Science
Read More