David Paulsen
Anchorage,AK
Summary
Dedicated Security Sergeant with a proven track record in CCTV monitoring and incident reporting. Skilled in enforcing safety protocols and managing security teams to ensure compliance and mitigate risks.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Sergeant
ANTHC
Anchorage, AK
07.2014 - Current
- Supervised security operations to ensure compliance with safety protocols and regulations.
- Conducted regular inspections of premises to identify potential security risks and vulnerabilities.
- Developed and implemented incident response plans to mitigate security breaches effectively.
- Trained and mentored junior security staff, enhancing team performance and efficiency.
- Collaborated with law enforcement agencies to coordinate responses during emergencies or incidents.
- Conducted investigations into reported incidents, providing detailed documentation for management review.
- Monitored CCTV systems effectively, allowing for quick identification and resolution of potential issues.
- Provided backup to security officers to maintain coverage.
- Responded to emergencies such as building alarms, accidents and criminal concerns.
- Trained and supervised new security professionals to maximize performance and understanding of protocols.
Front Desk Supervisor, Cardiology Department
ANTHC
Anchorage, AK
09.2010 - 07.2014
- Oversaw daily front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service protocols and company policies.
- Implemented new scheduling system, enhancing staff efficiency and reducing wait times for guests.
- Resolved guest complaints promptly, improving overall satisfaction scores through effective communication.
- Coordinated with other departments to streamline service delivery and enhance guest experiences.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created lasting relationships with patients and escorts to improve customer/patient satisfaction.
Ward Clerk
ANTHC
Anchorage, AK
09.2008 - 2010
- Managed patient records using electronic health record systems to ensure data accuracy and accessibility.
- Facilitated communication between medical staff and patients, enhancing overall service quality.
- Processed medical records, maintaining confidentiality while ensuring compliance with regulatory standards.
- Assisted healthcare professionals with administrative tasks, improving team efficiency and communication.
- Maintained inventory of medical supplies, ensuring availability for clinical operations and preventing shortages.
- Organized paperwork for doctors, nurses, and patients.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Filled out records, staffing sheets, and patient documents.
Health Information Management Technician
Southcentral Foundation
Anchorage, AK
03.2007 - 04.2008
- Managed health information systems ensuring data integrity and compliance with regulations.
- Implemented operational improvements enhancing workflow efficiency in health records management.
- Trained new staff on best practices in electronic health record (EHR) systems utilization.
- Successfully completed data requests for research studies or organizational reporting needs without compromising patient confidentiality or privacy regulations.
- Improved efficiency in handling release of information requests by developing an organized tracking system for prompt processing and response times.
- Knowledge of the 1974 Privacy Act and 42 CFR Part 2.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
Medical Records Manager
Southcentral Foundation
Anchorage, AK
02.2006 - 10.2006
- Led implementation of electronic health record systems to enhance data accessibility and accuracy.
- Developed and enforced protocols for medical records management ensuring compliance with regulations.
- Trained staff on best practices for documentation and record-keeping processes, improving efficiency.
- Oversaw daily operations of medical records department, streamlining workflow and reducing turnaround times.
- Managed confidential patient information, maintaining strict adherence to HIPAA regulations and privacy standards.
- Collaborated with healthcare professionals to develop and implement best practices for the maintenance of accurate and up-to-date medical records.
- Assisted in the transition from paper-based records to digital formats, resulting in improved efficiency within the department.
Education
High School Diploma -
West High School
Anchorage, AKSkills
- Workplace safety
- CCTV monitoring
- Vehicle inspections
- Physical security
- Incident reporting
- Access control
- Alarm systems
- Report writing
- Policy enforcement
- Staff hiring
- Surveillance systems
- Special event security planning
- Team leadership
- Daily incident reporting
- Security team management
- Staffing and scheduling
Certification
- AIHSS Supervisor
- BLS Certified
- AVADE Certified
- Defensive Tactics
- Handcuff Certified
- FEMA Incident Command 200, 800 & 1000 Certified
Timeline
Security Sergeant
ANTHC
07.2014 - Current
Front Desk Supervisor, Cardiology Department
ANTHC
09.2010 - 07.2014
Ward Clerk
ANTHC
09.2008 - 2010
Health Information Management Technician
Southcentral Foundation
03.2007 - 04.2008
Medical Records Manager
Southcentral Foundation
02.2006 - 10.2006
High School Diploma -
West High School