David Pearce
Forney
Summary
Dynamic Senior Field Service Engineer with 20 years of comprehensive experience in managing installations and providing exceptional technical support across the medical equipment sector. Expertise in coordinating service operations, leading teams, and ensuring seamless product delivery. Proficient in troubleshooting and maintaining a wide array of medical devices, complemented by strong negotiation skills in service contract management. Committed to fostering collaborative environments that drive productivity and continuous improvement. Seeking to leverage extensive field service management skills to elevate service delivery standards and team performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Field Service Engineer 1
Zimmer Biomet
06.2022 - Current
- Acting manager for the OmniSuite portfolio covering the entire USA.
- Scheduled service calls for the US according to customer location and urgency of need.
- Updated and maintained assigned machines per manufacturer specifications.
- Coordinated with shipping and purchasing for product delivery, pickup, and returns.
- Provided technical support to field engineers and customers on all related equipment.
- Recommended design changes, upgrades and replacements to improve systems performance.
Field Service Engineer II
Mindray
01.2019 - 06.2022
- Scheduled and performed preventative maintenance at assigned accounts.
- Troubleshot and repaired Mindray patient monitors, wireless telemetry, anesthesia, and ultrasound devices.
- Negotiated customer service contracts within assigned accounts.
- Coordinated Mindray installations within assigned territory.
- Installed patient monitoring hard wired networks, program switches, rack servers, and installed windows based workstations.
Field Service Engineer
STERIS
08.2013 - 12.2018
- Performed preventative maintenance and service repairs on STERIS Boilers, Sterilizers, Washers, Surgical Tables, Ultrasonic Cleaners and other related devices.
- Maintained trunk stock, tools, and specialized equipment.
- Prepared customer equipment for annual state inspections.
Technical Buyer
CREST Services
12.2010 - 08.2012
- Create, manage, and direct purchase orders to their appropriate destination.
- Worked directly with vendors and service personnel to provide quality parts and service at the lowest cost.
- Assisted facilities in capital equipment acquisition.
- Found alternative parts or part sources to ensure equipment up time.
Biomedical Equipment Technician
US Army
06.2004 - 12.2010
- Lead a platoon of 26 soldiers to include biomedical technicians and vehicle mechanics.
- Managed the biomedical equipment repair shop in Camp Al Asad, Iraq.
- Counseled each individual soldier on career growth and personal growth opportunities.
- Ensured that communication was open to those around me and the information was as complete as possible.
Education
Bachelor of Science - IT Security
Western Governors University
OnlineSkills
- Field service management
- Remote support
- Client relationship building
- Service Contract Negotiation
- Software diagnostics
- Equipment installation and repair
- Work order management
- Coordinating projects
Certification
- Comptia A+
- Comptia Security+
- Windows OS Fundamentals
- CIW Database Design
- CIW Web Foundations
Timeline
Senior Field Service Engineer 1
Zimmer Biomet
06.2022 - Current
Field Service Engineer II
Mindray
01.2019 - 06.2022
Field Service Engineer
STERIS
08.2013 - 12.2018
Technical Buyer
CREST Services
12.2010 - 08.2012
Biomedical Equipment Technician
US Army
06.2004 - 12.2010
Bachelor of Science - IT Security
Western Governors University
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