David Pena
San Antonio
Summary
Goal-oriented individual skilled at building connections, bringing a sense of understanding to the customer's needs and wants; while promoting time record procedures to enhance sales and productivity. Working alongside hire-ups to bring a welcoming space for team members creating a space for personal growth and belonging.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Baskin Robbins Ice Cream
08.2023 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new staff on operational procedures and company standards.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Coordinated promotional activities, enhancing store visibility and attracting new customers.
- Resolved customer complaints efficiently, fostering loyalty and satisfaction within community.
- Ensured compliance with health and safety regulations, maintaining a clean work environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Associate
Global Industries, Inc
03.2022 - 10.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Achieved perfect attendance and on-time records
- Managed inventory levels and organized stock for optimal accessibility.
- Executed sales transactions accurately using point-of-sale systems.
- Developed product knowledge to effectively address customer inquiries and concerns.
- Provided positive first impressions to welcome existing, new, and potential customers by catering their needs and answering their questions, such as product sizing, accessories, and proper care for merchandise
Education
Associate of Applied Science - Nutrition Sciences
Northeast Lakeview College
Universal City, TX05-2027
High School Diploma -
Samuel Clemens High School
Schertz, TX05-2022
Skills
- Point of sale management
- Retail opening and closing procedures
- Effective time management
- Adaptability to stress and diverse groups
- Money transferring systems
- Guest relations
- Product upselling
- Efficient problem solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Store Manager
Baskin Robbins Ice Cream
08.2023 - Current
Sales Associate
Global Industries, Inc
03.2022 - 10.2022
Associate of Applied Science - Nutrition Sciences
Northeast Lakeview College
High School Diploma -
Samuel Clemens High School