David Penn
Desktop Support Technician
Moreno Valley,CA
Summary
Friendly Desktop Support Technician with over 18 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Desktop Refresh Field Technician
Indotronix International Corporation
Costa Mesa, CA
08.2021 - 05.2023
- Deploy Windows 10 image using MDT
- Backup/Restore data to server via script
- After restoring data is complete, I provided post support for end users and reinstall or add appropriate apps if necessary
- Enter pc/laptop info into Excel spreadsheet site log and send to management
- Collaborated with other field technicians to resolve complex technical issues
- Communicated with customers to provide updates, gather information and resolve issues
- Liaised with internal departments to optimize productivity and efficiency.
Warehouse Associate
Walmart Fulfillment Center
Chino, CA
06.2020 - 07.2021
- I cross-trained to work across multiple areas, as needed
- This this included Inbound, Outbound or Unloader/Loader
- My main function was Online Receiver
- Quality assurance, orderliness, and productivity was expected
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Performed inventory control, such as counting, and stocking merchandise
- Consistently lifted materials weighing as much as 50 pounds
Analysis Analyst Technician
NTT Data Services, Dell Information Services
Los Angeles, CA
12.2014 - 06.2019
- At Cedars-Sinai Medical Center I supported patient rooms and nurse station PC's and printers, which included re-imaging and/or replacing PC's and WOW's (workstation on wheels), printers, and peripherals
- Remediated network issues, deleting/re-adding PCs to the domain, deleting/re-adding PCs in Active Directory before deployment as well as resolving Bit Locker issues
- Configured and remediated issues with Dell and Zebra printers including troubleshooting network issues
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Evaluated customer needs and feedback to drive product and service improvements.
Refresh Tech, Apex Systems
Los Angeles, CA
12.2013 - 12.2014
- Responsible for upgrading Windows XP to Windows 7 in a large-scale medical environment
- Utilized Lite-Touch, High-Volume Deployment strategy, BitLocker the hard drive for imaging,
- Configured group policy, saved files from old systems by copying to flash drive or a network drive, connected to network, tested network connection, added new PC to domain
- Manually installed software, assisted clients restoring their data files, installed peripheral drives, tested printer connections, and troubleshot basic hardware and software problems
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Mentored junior technicians in maintenance, repair and reporting duties
- Troubleshot malfunctions and completed basic repairs on desktops, laptops and printers to keep equipment fully functional and well-maintained.
Jr. Tape/Print Computer Operator
Pomeroy IT Solutions Inc
RANCHO CUCAMONGA, CA
02.2013 - 10.2013
- Printed shipping labels using minor to moderate operator commands on UNIX based systems
- Assisted in the day-to-day operations for the General Motors Parts Distribution Center
- Configured hardware, devices, and software to set up work stations for employees.
Education
Cybersecurity Certification - GOOGLE CYBERSECURITY CERTIFICATE (In Progress)
Moreno Valley Business & Employment Resource
Moreno Valley, CA 06.2023 - Current
CompTIA Network+ Certification - CompTIA Network+ (In Progress)
Independent Study (In Progress)
Moreno Valley, CA 06.2023 - Current
Junior Systems Administrator IT Training Program -
New Horizons Computer Learning Center
04.2010 - 05.2011
CompTIA A+ - Completed -
TechSkills - Sacramento
Sacramento, CA 01.2006 - 05.2005
No Degree - Computer Science
Sacramento City College
Sacramento, CA 01.2003 - 05.2005
Skills
Operating SystemsWindows 10Mac OS X: 103 to 106Active DirectoryMicrosoft Office 2016Remote Desktop SoftwareBitlockerSCCM (Microsoft System Center Configuration Manager)HardwareBuild, Install, Troubleshoot, Repair and Upgrade: Motherboards, CPU's, PowerSupplies, Hard Drives, Monitors and Printers
Hardware and software installation
Technical Analysis
Technical Support
Excellent Communication
Maintenance and Repair
System repairs
Diagnostics and troubleshooting
Attention to Detail
Analytical and Critical Thinking
MS Office
Additional Information
https://bold.pro/my/david-penn-desktoptech
Timeline
Cybersecurity Certification - GOOGLE CYBERSECURITY CERTIFICATE (In Progress)
Moreno Valley Business & Employment Resource
06.2023 - Current
CompTIA Network+ Certification - CompTIA Network+ (In Progress)
Independent Study (In Progress)
06.2023 - Current
Desktop Refresh Field Technician
Indotronix International Corporation
08.2021 - 05.2023
Warehouse Associate
Walmart Fulfillment Center
06.2020 - 07.2021
Analysis Analyst Technician
NTT Data Services, Dell Information Services
12.2014 - 06.2019
Refresh Tech, Apex Systems
12.2013 - 12.2014
Jr. Tape/Print Computer Operator
Pomeroy IT Solutions Inc
02.2013 - 10.2013
Junior Systems Administrator IT Training Program -
New Horizons Computer Learning Center
04.2010 - 05.2011
CompTIA A+
07-2006
CompTIA A+ - Completed -
TechSkills - Sacramento
01.2006 - 05.2005
No Degree - Computer Science
Sacramento City College
01.2003 - 05.2005
Accomplishments
- CompTIA A+ Certification
- Http://verify.CompTIA.org