Craig Van Norman
Dallas - Fort Worth
Summary
Attentive IT Professional with several years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware/software weaknesses through cost-efficient means. My extensive knowledge in PC/MAC software and hardware troubleshooting, application support, various operating systems, Desktop Support, System Administration, and Networking Systems will bring great contributions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Heritage Auctions
01.2022 - Current
- Desktop Support Technician for Heritage Auctions handling computer, tablet, cell phone, video, and audio complications for over 800 employees and executives remotely and in-person
- Administrator and SME of multiple technology best practices.
Cybersecurity Intern
Information Security Office, Texas Department of Criminal Justice
01.2022 - 01.2022
- Cybersecurity Intern for the Information Security Office within the Information Technology Division of the Texas Department of Criminal Justice
- Administrator, Trainer, and SME of Cybersecurity best practices.
Education
Masters of Arts - Criminal Justice and Criminology, Cybersecurity
University of Texas Arlington
Bachelors of Science - Fire and Safety Engineering Technology, Fire, Arson, and Explosion Investigation
Eastern Kentucky University
Skills
- Image deployment
- Image maintenance
- Troubleshooting
- Controls and frameworks
- Intrusion detection
- Operating systems
- Incident reporting
- Regulatory guidelines
- KACE ticket management
- Windows 10/11
- Bomgar - remote support
- O365
- Windows Enterprise
- Local Administrator Password Solution
- Mac
- Microsoft Active Directory
- Cisco Unified Communications
- Jira Ticketing
- Azure status testing
- Citrix workspace
- Call Management
- Ticketing system proficiency
- Computer System Diagnostics Software
- TCP/IP
- Remote Support
- A Certification
- Network Certification
- Mac systems
- Access Management Software
- Mobile Device Support
- User Account Management
- Software Installation
- Data Backup and Recovery
- Software diagnosis
- Performance Testing
- Technical Documentation
- Remote Technical Support
- Technical documents comprehension
- Hardware Evaluations
Certification
- Jamf Pro Associate Certification, Jamf
- Introduction to IT & Cybersecurity, Cybrary
- Foundations of Cybersecurity, Google (Coursera)
- Assets, Threats, and Vulnerabilities, Google (Coursera)
- Connect and Protect - Networks and Network Security, Google (Coursera)
- Play it Safe - Manage Security Risks, Google (Coursera)
- Tools of the Trade - Linux and SQL, Google (Coursera)
- Sound the Alarm - Detecting and Response, Google (Coursera)
- CompTIA Network+ Training, CompTIA
- CompTIA Sec+ Training, CompTIA
- Linux Fundamentals, Udemy
Affiliations
Information Systems Security Association (ISSA)
Timeline
Desktop Support Technician
Heritage Auctions
01.2022 - Current
Cybersecurity Intern
Information Security Office, Texas Department of Criminal Justice
01.2022 - 01.2022
Masters of Arts - Criminal Justice and Criminology, Cybersecurity
University of Texas Arlington
Bachelors of Science - Fire and Safety Engineering Technology, Fire, Arson, and Explosion Investigation
Eastern Kentucky University
Similar Profiles
Mina HudginsMina Hudgins
SOCIAL MEDIA DIRECTOR at Heritage AuctionsSOCIAL MEDIA DIRECTOR at Heritage Auctions
SHYAMALA HITHERSAYSHYAMALA HITHERSAY
Technical Lead/Salesforce Marketing Developer at Heritage AuctionsTechnical Lead/Salesforce Marketing Developer at Heritage Auctions
Maggie CoeMaggie Coe
Stylist at Heritage AuctionsStylist at Heritage Auctions
April SalemiApril Salemi
Executive Assistant and Manager of Operations at Heritage AuctionsExecutive Assistant and Manager of Operations at Heritage Auctions
JOHN KRAMER MILLERJOHN KRAMER MILLER
Territory Sales Representative at VOCOTerritory Sales Representative at VOCO