Work Preference
Summary
Overview
Work History
Education
Languages
Skills
Interests
Work Availability
Timeline
SeniorSoftwareEngineer
Ruben Garcia
Open To Work
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Ruben Garcia

New York,USA

Work Preference

Job Search Status

Open to work

Desired Job Title

Senior Desktop Support Technician

Work Type

Full Time

Location Preference

On-Site
Location: New York, NY
Open to relocation: No

Minimum Desired Compensation

$92000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Experienced in desktop support, specializing in hardware troubleshooting, image management, and user engagement. Proficient in resolving technical issues across macOS and Windows platforms, while managing Jamf Pro tasks. Focused on delivering exceptional customer service and efficient IT support to enhance overall user experience.

Overview

9
9
years of professional experience
2
2
Languages
1
1
year of post-secondary education

Work History

Senior Analyst Desktop Support Technician

Aetna, a CVS Health Company
New York, NY
08.2020 - 07.2026
  • Responsibilities consist of:
  • Coordinated deployment of laptops and peripherals for new hires, ensuring operational readiness.
  • troubleshot computers, desktop systems, cloud instances, and related components, including screens and control devices
  • Diagnosed and resolved macOS issues to strengthen computing experience for users.
  • Handled and resolved Windows-related technical issues using systematic investigation.
  • Coordinated remote support to resolve technical issues.
  • Provided technical support for end users’ needs.
  • Coordinated Jamf Pro administration responsibilities and related task management.
  • Directed incident triage and resolution through ServiceNow to ensure timely support for technical issues.
  • Streamlined TechRX booth operations to enable user support and engagement.
  • Maintained hardware inventory tracking to support timely procurement decisions.
  • volume-based computer order processing
  • Coordinated audio-visual support to support presentations and meeting needs.
  • Engineered and configured computer images to enable standardized installations.
  • Supported shifting demand by recommending business system and procedure improvements.

Desktop Support Technician - Tier 2

WorldWide TechService
New York, US
07.2018 - 08.2020
  • Defined team responsibilities, establishing clear scope and accountability.
  • deployments: workstation and accessory provisioning for new hires / lease replacement
  • troubleshoot connected peripherals—laptop, virtual machine, thin clients, accessories, monitors, keyboards, mice
  • addressed windows issues to enhance end-user experience
  • Coordinated remote tech support to facilitate timely issue resolution.
  • streamlined task coordination in ServiceNow to ensure efficient service delivery
  • Supported multiple software applications across diverse workflows.
  • laptop image construction
  • management of 5 NYC sites
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.

Desktop Support Technician

RITE HIRE
New York, US
01.2018 - 07.2018
  • deployments: laptop and desktop workstations
  • troubleshoot desktop workstation and laptop peripherals, including monitors, keyboards, mice, and smart card readers.
  • Streamlined issue resolution processes by facilitating ticket management via ServiceNow.
  • Served as customer service liaison for V.P. and end users’ clients to ensure satisfaction and support.
  • Provided in-store technical assistance within IT café to support customer needs.
  • laptop desktop workstation imaging build
  • Clarified roles and responsibilities for assignments to strengthen clarity and accountability.
  • trading floor coverage (interim fill-in)

Education

GED -

LaGuardia Community College
Long Island City, NY
09.2006 - 04.2007

Languages

English
Native language
Spanish
Proficient (C2)
C2

Skills

  • Image deployment
  • Remote support
  • OS support
  • Technical troubleshooting
  • Remote support
  • ServiceNow use
  • Incident management
  • Hardware support
  • Incident management
  • Tech-Savvy

Interests

Music

Technology

Weight Training

Life Balance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Analyst Desktop Support Technician

Aetna, a CVS Health Company
08.2020 - 07.2026

Desktop Support Technician - Tier 2

WorldWide TechService
07.2018 - 08.2020

Desktop Support Technician

RITE HIRE
01.2018 - 07.2018

GED -

LaGuardia Community College
09.2006 - 04.2007

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Ruben Garcia