Senior Desktop Support Technician
Open To Work
Ruben Garcia
Aetna, a CVS Health Company
New York,NY
Work Preference
Job Search Status:
Open to work
Desired Job Title
Senior Desktop Support TechnicianSenior Desktop Support Specialist
Work Type
Full Time
Location Preference
On-Site
Location:
New York, NY, United States
Open to relocation:
No
Minimum Desired Compensation
$92000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsWork from home option
2
Languages
9
Years of experience
Highly motivated Service Desk Technician with over 5 years of experience in providing advanced technical support and resolving complex hardware, software, and mobile device issues. Proven ability to manage Active Directory, Microsoft Azure, and Jamf Pro, streamline new hire setups, and utilize ServiceNow for efficient ticket resolution. Adept at asset management and AV support, committed to delivering exceptional customer service and ensuring seamless IT operations to enhance user satisfaction and support Dynamix IQ's mission.
Work History
2 Years 9 Months
10.2023 - 07.2026
2 Years 9 Months
Senior Analyst Desktop Support Technician
Aetna, a CVS Health Company | New York
10.2023 - 07.2026
- Diagnosed and resolved hardware, software, and mobile device issues (Android, iOS & iPad) at the TechRx Booth.
- Streamlined new hire setups at the TechRx booth to ensure a seamless onboarding process.
- Executed Active Directory tasks, including managing account lockouts and password resets.
- Facilitated Multi-Factor Authentication (MFA) setup for users.
- Performed Microsoft Azure operations, including resetting MFA accounts.
- Administered Jamf Pro for efficient device management and maintenance.
- Oversaw asset management procedures, encompassing inventory tracking and hardware returns.
- Managed procurement and tracking for bulk hardware orders.
- Leveraged ServiceNow ticketing system for comprehensive issue tracking and resolution.
- Delivered AV support for meetings and events, ensuring smooth audiovisual operations.
- Assembled and configured computer images for standardized deployment.
3 Years 2 Months
08.2020 - 10.2023
3 Years 2 Months
Senior Desktop Support Technician,
Aetna, a CVS Health Company | New York
08.2020 - 10.2023
- Facilitated new hire setups, ensuring a smooth onboarding experience for all new employees.
- Executed asset management tasks, including meticulous hardware inventory tracking and processing returns.
- Managed and resolved technical tickets within the ServiceNow system.
- Provided comprehensive AV support for meetings and events to enhance communication and presentation quality.
- Assisted users with MFA setup, improving account security.
- Constructed and configured computer images to standardize desktop environments.
- Configured hardware, devices, and software to set up work stations for employees.
2 Years
08.2018 - 08.2020
2 Years
Desktop Support Technician - Tier 2
WorldWide TechService at Aetna, a CVS Health Company | New York
08.2018 - 08.2020
- Provided on-site technical support, ensuring timely resolution of end-user issues.
- Delivered remote support to users, facilitating prompt troubleshooting and issue resolution.
- Spearheaded new hire setups, streamlining the onboarding process and enhancing user readiness.
- Managed the return process for IT assets.
- Utilized ServiceNow ticketing system for efficient issue tracking and resolution.
6 Months
01.2018 - 07.2018
6 Months
Desktop Support Technician
Rite Hire - ComputaCenter at Credit-Suisse | New York
01.2018 - 07.2018
- Executed deployments of laptops, desktops, and workstations.
- Diagnosed and resolved technical issues with laptops, desktops, workstations, and peripherals including monitors, keyboards, mice, and smart cards.
- Managed ticket resolution through ServiceNow, improving the overall issue resolution process.
- Delivered exceptional customer service to enhance end-user satisfaction and support.
- Assisted customers with technical issues in the IT Cafe.
- Engineered images for laptops, desktops, and workstations.
- Defined roles and responsibilities for assignments to enhance clarity and accountability.
- Provided fill-in support for the Trade Floor.
Education
GED
LaGuardia Community College | 04.2007
Skills
- Remote support
- Technical troubleshooting
- Hardware support
- Image deployment
- ServiceNow use
- Incident management
- Active Directory administration
- Microsoft Azure
Websites
Languages
English (Native or Bilingual)
Spanish (Native or Bilingual)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Analyst Desktop Support Technician
Aetna, a CVS Health Company
10.2023 - 07.2026Read more
Senior Desktop Support Technician,
Aetna, a CVS Health Company
08.2020 - 10.2023Read more
Desktop Support Technician - Tier 2
WorldWide TechService at Aetna, a CVS Health Company
08.2018 - 08.2020Read more
Desktop Support Technician
Rite Hire - ComputaCenter at Credit-Suisse
01.2018 - 07.2018Read more
LaGuardia Community College - GED,
Read more