David Perez
Summary
Seasoned customer service professional with over 10 years of experience spanning direct care, sales, food service, and office administration. Recognized for delivering exceptional customer experiences, building strong client relationships, and thriving in fast-paced, team-oriented environments.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Activity Coordinator
Angels Living Life LLC
North Port, USA
02.2026 - Current
- Coordinated over 15 monthly community activities for adults with intellectual and developmental disabilities.
- Managed logistics for transportation, budgeting, attendance tracking, and client supervision to ensure smooth execution of activities.
- Provided direct care during outings to ensure safety, engagement, and individualized support.
- Transported clients while maintaining reliable schedules and effective communication with families.
- Developed and distributed weekly activity schedules and transportation updates to keep clients and families informed and engaged.
- Collaborated with clients and guardians to create personalized activity plans based on interests.
- Acted as primary contact for families, providing timely information on care, scheduling changes, and event details to support client needs.
- Maintained accurate records of calendars, attendance, and communication logs for clients.
Warehouse Associate
Amazon Prime Air
Erlanger, USA
08.2025 - 02.2026
- Executed loading and unloading of packages from aircraft and trucks, ensuring timely dispatch.
- Prepared packages for sorting by assembling or breaking down gaylords and air containers to streamline workflow.
- Sorted packages and positioned them in designated areas, maintaining accurate counts for inventory management.
- Weighed and labeled packages, facilitating efficient shipment preparation.
- Operated equipment including carts, dollies, and hand trucks for effective item movement.
- Adhered to safety guidelines and quality control standards throughout operations.
- Collaborated with team members to achieve daily targets and enhance productivity.
Direct Support Professional
The Haven
Sarasota, USA
04.2024 - 08.2025
- Assisted disabled individuals in their daily life skills, including planning and carrying out daily chores and community activities.
- Supervised clients consistently, ensuring safety and active participation in community inclusion activities.
- Fostered a congenial, homelike atmosphere in community residence, promoting comfort and well-being for residents.
- Collaborated with team to coordinate community events, enhancing social engagement for families and clients.
- Protected each individual's right to privacy, in accordance with the Bill of Rights.
- Complied with agency, program, and funding source requirements, policies, procedures, and directives.
T-Mobile Sales Representative
GP Mobile
Englewood, USA
03.2023 - 04.2024
- Utilized extensive product knowledge to improve customer engagement and satisfaction.
- Facilitated positive customer experiences during each interaction, fostering customer loyalty.
- Educated customers on billing procedures and equipment usage, driving informed purchasing decisions.
Front Desk Coordinator/Receptionist
MyCare Medical Group
Saint Petersburg, USA
07.2022 - 03.2023
- Executed receptionist duties, ensuring smooth check-in verifications and accurate payment collections.
- Scheduled appointments and coordinated transportation for medical providers to optimize their time management.
- Managed patient charts, upholding compliance with HIPAA guidelines to protect sensitive data.
Amazon Fulfillment Associate
Amazon
Temple Terrace, USA
04.2020 - 07.2022
- Monitored shipping conveyor lines for errors, identifying opportunities for faster fulfillment.
- Monitored shipping conveyor lines for errors and opportunities for faster fulfillment.
- Oversaw daily workflows, resolving issues to enhance productivity.
- Assisted in daily warehouse operations while overseeing the fulfillment of orders through manual and automated packaging.
Retail Sales Consultant
AT&T
Tampa, USA
12.2018 - 04.2020
- Sold products and services, educating customers on billing procedures and equipment usage to enhance their understanding.
- Gained extensive product knowledge to provide tailored assistance to customers.
- Delivered exceptional customer experiences with each interaction, fostering customer loyalty.
Captioning Assistant
CapTel Service Specialists
02.2017 - 12.2018
- Captioned live phone calls for hearing impaired, proofread captions, and corrected errors through supplemental typing to ensure accuracy.
- Monitored technical issues during calls and reported findings to appropriate staff for resolution.
- Coached new hires on procedures and best practices while maintaining adherence to CapTel Service Specialists' Confidentiality Agreement.
Shift Manager
Moe's Southwest Grill
06.2014 - 02.2017
- Led team in food preparation and service operations, ensuring timely delivery and quality standards.
- Assisted general manager in hiring and training new employees, contributing to team performance management.
- Handled daily cash transactions, processed bank deposits, and managed change orders.
- Audited cash drawers and tracked sales data in Excel for accurate financial reporting.
Education
Engineering -
Hillsborough Community College
Tampa, FL12-2017
College Prep - high school diploma
Seffner Christian Academy
Seffner, FL06-2012
Skills
- Activity Planning
- Event Coordination
- Community Outreach
- Client Engagement
- Patient support
- Autism support
- Schedule & Calendar Management
- Appointment Scheduling
- Staff training
- Team Supervision
- Customer Service & Client Relations
- Customer retention
- Lead Generation & Business Development
- Sales & Consultative Selling
- Budget Management
- Data management
- EHR management
- HIPAA compliance
- Microsoft Office (Excel, PowerPoint, Word)
- Computer and Technical Proficiency
- Time Management & Prioritization
- Analytical skills
- Attention to Detail
- Verbal communication
- Leadership & Teamwork
- Resource Allocation
- Volunteer Coordination
- Research
- Activity Documentation
- Front Desk & Multi-Line Phone Systems
- Store & Office Management
Languages
Spanish
Professional
Certification
- Driver's License
- Food Handler Certification
- ServSafe
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Activity Coordinator
Angels Living Life LLC
02.2026 - Current
Warehouse Associate
Amazon Prime Air
08.2025 - 02.2026
Direct Support Professional
The Haven
04.2024 - 08.2025
T-Mobile Sales Representative
GP Mobile
03.2023 - 04.2024
Front Desk Coordinator/Receptionist
MyCare Medical Group
07.2022 - 03.2023
Amazon Fulfillment Associate
Amazon
04.2020 - 07.2022
Retail Sales Consultant
AT&T
12.2018 - 04.2020
Captioning Assistant
CapTel Service Specialists
02.2017 - 12.2018
Shift Manager
Moe's Southwest Grill
06.2014 - 02.2017
Engineering -
Hillsborough Community College
College Prep - high school diploma
Seffner Christian Academy