Leah Toney
Spring Hope ,NC
Summary
Dynamic Activity Coordinator with a proven track record at The Lodge at Rocky Mount, specializing in event coordination and participant engagement. Expert in developing inclusive activity plans and enhancing community through interactive programs. Recognized for reliability and strong customer service, consistently exceeding expectations and fostering positive relationships among staff and residents.
Overview
5
5
years of professional experience
Work History
Activity Coordinator
The Lodge at Rocky Mount
08.2023 - Current
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
- Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
- Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
- Cultivated a positive atmosphere by consistently demonstrating enthusiasm and dedication throughout all interactions with staff, volunteers, and participants.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Addressed participant concerns promptly while maintaining confidentiality as required.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
Server/Restaurant Hostess
Red Lobster Restaurant
05.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Cashier
Cato Fashions
03.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Cashier
Dollar General Store
01.2020 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Associate of Applied Science - Cosmetology
Nash Community College
Rocky Mount, NC05-2023
Associate of Science - Biological And Physical Sciences
Louisburg College
Louisburg, NC05-2021
High School Diploma -
Community Christian School
Wilson05-2019
Skills
- Activity planning
- Event coordination
- Participant engagement
- Supply management
- Customer service
- Team collaboration
- Reliability
Timeline
Activity Coordinator
The Lodge at Rocky Mount
08.2023 - Current
Server/Restaurant Hostess
Red Lobster Restaurant
05.2022 - 09.2023
Cashier
Cato Fashions
03.2020 - 12.2020
Cashier
Dollar General Store
01.2020 - 06.2020
Associate of Applied Science - Cosmetology
Nash Community College
Associate of Science - Biological And Physical Sciences
Louisburg College
High School Diploma -
Community Christian School
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