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Associate Principal Engineer

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High-performing SaaS Account Manager with a proven track record of exceeding quota, growing ARR, and managing complex enterprise and channel-driven accounts. Experienced in handling diverse books of business, driving net-new growth, and building long-term relationships with Fortune 500 companies, MSPs, and public-sector organizations. Strong background in direct and channel sales motions, enterprise account management, and partner-led growth across SLED, K–12, higher education, and commercial markets.

SaaS renewals and customer revenue professional with proven success managing strategic and enterprise accounts. Expertise in driving consistent renewal outcomes, protecting ARR, and mitigating churn through proactive engagement and cross-functional collaboration. Strong forecasting discipline with a track record of delivering accurate renewal pipelines and uncovering expansion opportunities.

Strategic and performance-driven SaaS Sales Leader with 5+ years of experience driving revenue growth, account expansion, and client retention across high-growth technology environments. Proven success in building long-term partnerships with global clients, executing strategic account plans, and aligning SaaS solutions to customer business objectives. Adept at leading cross-functional teams, leveraging data-driven insights for go-to-market strategy, and consistently exceeding sales quotas through consultative, value-based selling.

Results-driven Senior Customer Operations and Success Specialist with expertise in Salesforce and NetSuite, dedicated to enhancing operational efficiency and customer satisfaction. Proven ability to drive strategic improvements and deliver impactful outcomes through analytical thinking and problem-solving. Strong collaboration skills foster effective teamwork in dynamic environments, consistently achieving objectives and elevating service delivery.

Dynamic retail professional with experience in inventory management and guest services. Strong ability to handle high-pressure situations while maintaining a clean and organized environment. Eager to leverage problem-solving skills to enhance customer satisfaction.

Dynamic leader and reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.

Professional with strong background in sales management and office operations. Skilled in team collaboration, driving results, and adapting to changing needs. Expertise in sales strategy, customer relationship management, and process optimization. Known for reliability, effective communication, and leadership that fosters productivity and growth.

Results-driven cosmetology professional with extensive experience in education, leadership, and high-end corporate salon environments. Proven expertise in advanced hair color techniques, technical instruction, and client experience management. Recognized for professionalism, attention to detail, operational discipline, and strong communication skills.

Seasoned Help Desk Engineer with background in troubleshooting, diagnostics, and customer service. Skilled in managing technical issues and providing software support to ensure smooth business operations. Strong ability to communicate complex information to non-technical users effectively. Known for improving system performance and efficiency by resolving recurring technical difficulties.

Dedicated IT Support Engineer with 10+ years of experience providing top-notch technical assistance and problem-solving for diverse IT environments. Proficient in diagnosing and resolving hardware, software, and network issues while ensuring seamless end-user experiences. Adept at implementing IT best practices and leveraging exceptional communication skills to deliver outstanding customer support.

David Perez Puello

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Help Desk Engineer

Customer Service Representative

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Bachelor of Science - Cybersecurity

Associate of Science - Information Technology

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Help Desk Engineer

Customer Service Representative

Bachelor of Science - Cybersecurity

Associate of Science - Information Technology

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