David Phillips
Kingsport ,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Chemical Operator
Eastman Chemical Company
Kingsport, TN
04.2015 - Current
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Modified controls to regulate temperature, pressure, feed and flow of liquids and gases while monitoring outcomes and promoting successful processing.
- Stored, retrieved, mixed and monitored chemicals used in production process.
- Safely used various machinery and forklifts during chemical drumming operations.
- Used [Software] to enter data into batch ticketing system and checked information for accuracy.
- Diagnosed issues quickly and contacted [Job Title] to warn of potential project delays.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Delivery Driver
Dean's Food Services
Kingsport, TN
06.2014 - 03.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Account Recovery Specialist
Citigroup Inc
Gray, TN
05.2007 - 04.2014
- Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.
- Evaluated pending service calls daily for assigned customers and worked with appropriate branches.
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
- Provided account oversight, validating practices and verifying contract compliance.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Education
High School Diploma -
Gate City High School
Gate City, VA06.2002
Skills
- Organizational Skills
- Effective Customer Communication
- Microsoft Office
- Customer Advising and Referral
- Problem Identification
- Administration and Management
Timeline
Chemical Operator
Eastman Chemical Company
04.2015 - Current
Delivery Driver
Dean's Food Services
06.2014 - 03.2015
Account Recovery Specialist
Citigroup Inc
05.2007 - 04.2014
High School Diploma -
Gate City High School