DAVID PIERCE
Grand Forks,ND
Summary
Motivated professional with a proven track record in customer service and sales, skilled in cultivating strong customer relationships and accurately assessing client needs. Exceptional communication and interpersonal skills ensure the delivery of outstanding service that exceeds expectations. Committed to driving customer satisfaction and loyalty through tailored solutions and proactive engagement. Looking to use sales and service expertise to contribute to team success and enhance the overall customer experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales Support Professional
Linde
11.2017 - Current
- Provided assistance to customers regarding sales needs, focusing on inventory management and shipping logistics.
- Facilitated customer account support by responding to inquiries and effectively resolving service challenges.
- Streamlined product delivery processes to enhance customer satisfaction through effective collaboration with supply chain partners.
- Engaged with key accounts and existing customers to ensure satisfaction and loyalty through effective communication.
- Guided customers in selecting correct supplies and equipment, enhancing their overall experience and meeting specific requirements.
- Acted as a liaison to ensure clear and concise communication, enhancing customer satisfaction and resolving concerns promptly.
- Ensured optimal stock levels through systematic receipt of weekly freight and daily deliveries.
- Assisted customers with inquiries and transactions at branch location. Delivered prompt and efficient customer service.
Route Sales Representative
Pan O Gold
11.2009 - 11.2017
- Ensured exceptional customer satisfaction by meticulously reviewing feedback and addressing account holder needs and requests.
- Enhanced customer satisfaction by maintaining positive relationships through proactive communication and reliable follow-up.
- Implemented upselling and cross-selling strategies to maximize product sales and drive revenue growth.
- Partnered with customers to uncover requirements and implement customized solutions.
- Optimized sales performance by implementing effective territory management and strategic route planning.
- Implemented product display strategies at customer sites, aligning with established company guidelines and policies.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Delivered exceptional customer service, fostering strong customer retention and loyalty.
- Enhanced customer satisfaction by proactively resolving concerns and delivering effective solutions.
Seasonal farm hand
Staveteig Farms
01.2009 - 12.2009
- Operated farm machinery, including trucks, tractors, and combines, to facilitate efficient crop production and harvesting.
- Maintained equipment to ensure optimal performance and safety standards.
Manager and driver
Triangle Transportation
01.1998 - 01.2009
- Scheduled drivers and managed tour logistics, optimizing routes and stops to improve service delivery. Collaborated with customers to address needs effectively. Managed payroll for motor coach staff with a focus on accuracy and timeliness.
- Conducted regular maintenance and daily inspections to maintain compliance with FMCSA standards.
- Oversaw daily operations ensuring smooth transportation logistics and services.
- Managed staff schedules to optimize workforce efficiency across multiple locations.
- Coordinated with clients to address service inquiries and resolve issues promptly.
Manager
Greyhound Bus Depot
01.1998 - 01.2005
- Assisted in processing ticket sales. Compiled sales reports for management review. Coordinated freight and baggage shipments. Handled bank deposits efficiently.
- Managed daily operations for transportation services at the bus depot.
- Supervised staff to ensure compliance with safety regulations and policies.
- Coordinated schedules and routes for efficient bus service delivery.
Delivery driver
Home of Economy
01.1997 - 01.1998
- Handled stock delivery receipt and furniture setup while providing exceptional customer service.
- Delivered products to customer locations efficiently and safely.
- Maintained vehicle cleanliness and operational readiness daily.
Education
High School Diploma -
Central High School Graduate
Grand Forks, ND05-1994
Northwest Technology College
East Grand Forks, MN01-1994
Skills
- Sales strategies
- Client relationship management
- Client needs assessment
- Product knowledge
- Problem solving
- Conflict resolution
- Strong communication and interpersonal skills
- Quickly adapts to change
- Reliable team member
- Effective team contributor
- Valid Driver's license with a clean driving record
- Safety-conscious
Certification
ND Class B License, air brake, Hazmat
Accomplishments
- Clear driving record, and have logged over one million miles without incident.
- Physically able to lift heavy objects (experience with freight, etc.)
Community Service
- 2016 - 2026 Grand Forks Youth Hockey volunteer coach
- 2003 - 2013 Acacia Lodge (Mason Lodge)
- 2003 - 2013, Kem Temple Shriners (Mobil Nobles)
- 2006-01-01, Present, Sharon Lutheran Church
- 1996 - 1997, Grand Forks Park District Warming House Attendant
Personal Information
Date of Birth: 06/07/76
Phone
701-741-8085 (cell)
218-791-2226 (work cell)
References
- Troy Laidley, Pan O Gold Baking Company, 1729 13th Ave N Ste 2, Grand Forks, ND 58203, (701) 741-7508
- Brad Lucke, Grand Forks Youth Hockey Association, PO Box 5070, Grand Forks, ND 58206, (701) 610-6872
- David Staveteig, Staveteig Farms, 10th Avenue NE, Thompson, ND, 58278, (701) 772-0705
Timeline
Sales Support Professional
Linde
11.2017 - Current
Route Sales Representative
Pan O Gold
11.2009 - 11.2017
Seasonal farm hand
Staveteig Farms
01.2009 - 12.2009
Manager and driver
Triangle Transportation
01.1998 - 01.2009
Manager
Greyhound Bus Depot
01.1998 - 01.2005
Delivery driver
Home of Economy
01.1997 - 01.1998
High School Diploma -
Central High School Graduate
Northwest Technology College