David Polscer
Jacksonville
Summary
Flexible and organized retail and restaurant manager with 13+ years of experience facilitating fast-paced, high volume environment operations. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus on expanding efficiencies and enhancing employee workplace satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Associate
Room To Go
Jacksonville, FL
11.2022 - 11.2023
- Customer Interaction: Build rapport with customers through strong interpersonal skills and excellent listening skills.
- Sales Skills: Utilize product knowledge gained from training programs to assist customers in achieving their dream living spaces.
- Team Collaboration: Work as part of a team to create a positive shopping experience for customers.
- Sales Achievement: Achieve sales targets and contribute to the overall sales goals of the store.
- Training and Development: Participate in training programs to enhance skills and knowledge in sales and customer service.
Retail Associate
Lowe’s
Jacksonville, FL
03.2021 - 02.2022
- Assisted customers to fulfill all project needs.
- Trimmed window treatments to tailored specifications.
- Assisted and led associates through high sales in fast-paced, cross-functional work environment.
- Helped ensure team delivery of friendly, professional and timely service to customers.
Restaurant Manager
Jerry’s Sports Grill
Jacksonville, FL
08.2008 - 11.2020
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Initiated negotiations regarding vendor contracts and kept updated records of contracts.
- Worked closely with Back of House Kitchen Manager, chef and cooks to determine menu plans for special events or occasions.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback. Detailed hands-on requirements for performing preventive maintenance and repairs to registers and computer equipment.
- Developed and maintained exceptional customer service standards.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Updated computer systems with new pricing and daily food specials.
Sales Manager
Super Fitness Inc.
Jacksonville, FL
01.1998 - 01.2008
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Provided information on company promotions and special sales to customers.
- Maintains professional network of potential clients and business opportunities.
- Developed and implemented new sales strategies to update product lines.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract and close.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Kept up with latest trends and recommended enhancements to enhance company product offerings.
Education
Associate of Science - Business
Keystone University
Scranton, PA06-1987
Skills
- Customer service best practices
- Restaurant operations management
- Adaptable
- TIPS certified
- Stable work history
- Employee recruitment expertise
- Customer-oriented
- Influencing and persuasive
- Staff development talent
- Hiring and training
- Organization and prioritization
- Supervisory skills
- Full-service restaurant background
Certification
ServSafe
Timeline
Sales Associate
Room To Go
11.2022 - 11.2023
Retail Associate
Lowe’s
03.2021 - 02.2022
Restaurant Manager
Jerry’s Sports Grill
08.2008 - 11.2020
Sales Manager
Super Fitness Inc.
01.1998 - 01.2008
Associate of Science - Business
Keystone University