David Pompey
Customer Service And Support
West Hollywood,CA
Summary
Customer Support Representative, with top-notch oral and written communication skills, active listening and analytical problem-solving. Enhances customer experiences by understanding customer desires in order to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist - Remote
Pompeii Enterprises
07.2017 - Current
- Collected, arranged, and input information into database system.
- Developed and implemented preventive maintenance procedures.
- Completed all new orders each day with 99% accuracy and consistently high customer satisfaction scores.
Account Manager
Internet Brands, Inc.
5 2011 - 07.2017
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Fundraiser
Donor Services Group
01.2011 - 05.2011
- Developed highly empathetic client relationships and earned reputation for exceeding goals.
Education
Bachelor of Arts - Advertising
Southern Illinois University Carbondale
Carbondale, ILSkills
- Complaint Investigation
- Incident Management
- Following scripts
- Computer Proficiency
- Problem-Solving
- Deadline Adherence
- Customer Support
- Multitasking
- Work Prioritization
- Complaint Investigation
Timeline
Customer Support Specialist - Remote
Pompeii Enterprises
07.2017 - Current
Fundraiser
Donor Services Group
01.2011 - 05.2011
Account Manager
Internet Brands, Inc.
5 2011 - 07.2017
Bachelor of Arts - Advertising
Southern Illinois University Carbondale
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