Customer Support Representative, with top-notch oral and written communication skills, active listening and analytical problem-solving. Enhances customer experiences by understanding customer desires in order to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist - Remote
Pompeii Enterprises
07.2017 - Current
Collected, arranged, and input information into database system.
Developed and implemented preventive maintenance procedures.
Completed all new orders each day with 99% accuracy and consistently high customer satisfaction scores.
Account Manager
Internet Brands, Inc.
5 2011 - 07.2017
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Developed strong relationships with clients, resulting in repeat business and positive feedback.
Fundraiser
Donor Services Group
01.2011 - 05.2011
Developed highly empathetic client relationships and earned reputation for exceeding goals.