Sherry Williams
Luthersville,GA
Summary
Professional with experience in enhancing customer interactions and driving customer satisfaction. Skilled in problem-solving, communication, and empathy to effectively address and resolve customer concerns. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable for consistent performance. Adept at using CRM software, handling inquiries, and providing exceptional service.
Overview
13
13
years of professional experience
Work History
Remote Customer Experience Specialist
Medvantix Pharmaceutical
01.2021 - 01.2025
- Assisted non-verbal Adult with all activities of daily living, administered medications, provided transportation and companionship on a variety of outings, appointments, classes and shopping.
Remote Phone enrollment / Medicare Markets Member Services Representative
Professional Staffing Group Contract Position– Blue Cross Blue Shield of MA
01.2020 - 01.2021
- Assisting members with telephone enrollment into the best Medex or Advantage plan to fit their individual needs. Clearly and efficiently explaining the differences between the available plans. Assisting members to enroll and trouble shoot any difficulties with their E-Bill or My Blue accounts. Compassionately and patiently assisting members with any questions or concerns regarding their plan benefits, coverages and claims. Continually updating member information and clearly documenting all calls for team clarification of previous member needs and solutions. Always striving for “Five Star Service” and first call resolution, going that extra mile to provide our members with assurance and confidence that they are not just a number but a truly valued individual.
- Main Activities/Duties/Responsibilities
Customer Service Representative
Jedwards International, Inc.
01.2019 - 01.2020
- Customer Service, assisting new customers to set up their accounts in the system, building customer relationships, guiding customers through the web site ordering, direct order entry in heavy phone call volume, providing the customer with all material documentation such as Certificates of analysis, material composition, Organic Certifications and other certifications upon request. Consulting with the customer to help them choose the best material for their end usage. Tracking orders through fulfillment, shipping and final delivery to the customer. Fielding any customer complaints with heavy emphasis on escalation, resolution, customer retention and satisfaction.
- Main Activities/Duties/Responsibilities
Purchasing/Planner Coordinator Delta Airlines Account Non-Stock Chemicals
PPG Aerospace
01.2015 - 01.2019
- Support purchasing and inventory control functions within the ASC environment. Sourcing, effective management of minimal inventory levels while supporting site service targets, purchasing internally and externally. Management of system master planning. Working with site managers to ensure product availability with zero stock outs, advise TSS customers of proper inventory levels including working with supervisors to set min/max levels at customer sites. Working with inventory, Quality control and sales to establish parts and stock levels. Managing scrap and expired materials. Coordinating with quality to recertify materials as required. Responsible for expediting, reviewing aged inventory, and providing supervisor with feedback regarding vendors. Assist in the implementation and identification of process improvement and cost saving projects. Provide procurement support which includes the purchasing of raw materials, monitoring inventory, and assuring best shipment method while considering cost and service. Communicates daily with suppliers and vendors to ensure needs are being met. Complies with Corporate policies, corporate procedures, health requirements, safety requirements, and environmental requirements at all times. Responsible for maintaining professional and ethical actions when dealing with vendors and business associates. Performs other tasks as assigned.
- Main Activities/Duties/Responsibilities
Store Opener
DUNKIN DONUTS
01.2014 - 01.2015
- Prepare store for daily business
- Oversee store functions and operations
- Oversee and assist service crew
- Ensure customer satisfaction
PERSONAL ASSISTANT
01.2012 - 01.2014
- Assisted non-verbal Adult with all activities of daily living, administered medications, provided transportation and companionship on a variety of outings, appointments, classes and shopping.
Education
Medical Assistant Certificate - Medical Assisting
American Career Institute
Braintree, MA01-2012
Skills
Assisted teams in driving change and promoting collaboration Supported the development of trust and respect among team members Aided in understanding market and customer perspectives Planned and organized information sharing Engaged in continuous learning to improve skills Managed complex tasks with attention to detail Fostered strong work relationships through effective communication
CRM software
Client advocacy
Experience optimization
Data management
Data entry
Multi-line phone talent
Call center operations
Understanding customer needs
Teamwork and collaboration
Customer service
Customer retention strategies
Quality control
Complaint resolution
De-escalation techniques
Customer relations
Database management
Data evaluation
Customer data confidentiality
Inbound call management
Order processing
Cross-functional collaboration
Remote office availability
Complaint investigation
Timeline
Remote Customer Experience Specialist
Medvantix Pharmaceutical
01.2021 - 01.2025
Remote Phone enrollment / Medicare Markets Member Services Representative
Professional Staffing Group Contract Position– Blue Cross Blue Shield of MA
01.2020 - 01.2021
Customer Service Representative
Jedwards International, Inc.
01.2019 - 01.2020
Purchasing/Planner Coordinator Delta Airlines Account Non-Stock Chemicals
PPG Aerospace
01.2015 - 01.2019
Store Opener
DUNKIN DONUTS
01.2014 - 01.2015
PERSONAL ASSISTANT
01.2012 - 01.2014
Medical Assistant Certificate - Medical Assisting
American Career Institute