David Ponce
El Paso,TX
Summary
Dynamic, motivated and disciplined professional strong background in customer service, logistics & inventory support, and team operations. Experienced in operating effectively within high-pressure, fast-paced environments while maintaining attention to detail, reliability, and safety compliance. Proven track record of demonstrating punctuality, physical endurance, and adaptability under tight deadlines. Skilled in direct public engagement, equipment handling, and administrative support, with a strong commitment to public service and operational readiness. Strategic communicator and dependable team player with a proven ability to enhance coordination, support critical decisions, and uphold standards. Seeking to leverage tactical aptitude, mission-focused mindset, and resilient performance in support of national security and border protection efforts.
Overview
1
1
year of professional experience
1
1
Certification
Work History
FIRE DEPARTMENT HIRE (Pending Start)
El Paso Fire Department
El Paso, TX
09.2025
- SELECTION SUMMARY: Selected and cleared for hire by local fire department. Awaiting official academy start date and onboarding.
- RELEVANT SKILLS & QUALIFICATIONS: Demonstrates proven readiness for roles requiring public service dedication, emergency response, physical conditioning, and the ability to operate under pressure in high-risk, mission-critical environments. (Public Service Motivation, Tactical Aptitude, Physical Fitness, Resilience, Stress Tolerance)
SUPPLEMENT COACH
Supplement Xpress
El Paso, TX
01.2024
- SCOPE OF ACCOUNTABILITY: Provided front-line service in a high-traffic retail environment, managing customer interactions, inventory logistics, and security awareness duties.
- CUSTOMER SERVICE & PUBLIC COMMUNICATION: Delivered tailored product recommendations aligned with individual health and fitness goals, leveraging subject-matter expertise, active listening, and service-first approach to support customer needs and operational objectives. Maintained a proactive presence on sales floor and online, cultivating rapport with diverse populations. (Public Service Motivation, Interpersonal Skills)
- LOGISTICS & INVENTORY MANAGEMENT: Coordinated restocking operations, performed inventory audits, and ensured merchandising accuracy and presentation standards. Transported goods between multiple sites while adhering to secure handling and delivery protocols. (Attention to Detail, Secure Transport, Technical Proficiency)
- INFORMATION DISSEMINATION & TECHNOLOGY: Administered and updated company communication platforms to support public engagement, strengthen brand awareness, and ensure consistent messaging. Created targeted content aligned with organizational goals and seasonal priorities. (Oral Communication, Technology Application, Public Outreach)
- SECURITY & RISK PREVENTION: Maintained situational awareness to deter theft, identify suspicious behavior, and report safety issues in accordance with company protocols. Ensured compliance with store safety procedures to protect personnel and assets. (Observation, Risk Mitigation, Security Awareness)
- Supervisor: Patty Medina, 915.208.2969/May
TEAM MEMBER
King of Iron Nutrition
El Paso, TX
09.2023 - 02.2024
- SCOPE OF ACCOUNTABILITY: Supported day-to-day store operations including inventory, customer interaction, and compliance, contributing to secure and efficient operational environment.
- OPERATIONS SUPPORT & INVENTORY CONTROL: Performed restocking, inventory rotation, and merchandise presentation to ensure operational readiness. Maintained clean, organized aisles to support customer access and safety. (Technical Proficiency, Accountability)
- CUSTOMER SERVICE & PUBLIC COMMUNICATION: Engaged customers in one-on-one interactions to promote products aligned with goals and needs. Demonstrated subject-matter expertise, translating complex information into clear, actionable guidance. (Communication, Public Service Motivation)
- SECURITY & SAFETY PROCEDURES: Maintained situational awareness on sales floor to deter theft, identify safety concerns, and ensure compliance with store policies. Reported suspicious activity and contributed to secure shopping environment. (Observation, Risk Identification, Safety Awareness)
- TEAM COLLABORATION: Contributed to team goals through clear communication and collaboration, actively participating in meetings and briefings to align operational priorities and procedures. Fostered shared accountability and unified work culture. (Teamwork, Strategic Planning, Internal Communication)
- KEY ACHIEVEMENTS: Consistently achieved high daily sales through proactive customer engagement, in-depth product knowledge, and a solution-focused approach to individual needs.
- Weekly Hours: 40
PACKAGE HANDLER
FedEx Ground
El Paso, TX
06.2023 - 12.2023
- SCOPE OF ACCOUNTABILITY: Managed handling, transport, and organization of high volumes of goods in compliance with strict safety protocols and tight operational deadlines, while maintaining clear communication to support efficient logistics operations.
- PHYSICAL SECURITY & SAFETY COMPLIANCE: Safely loaded and unloaded goods while operating heavy equipment, adhering strictly to regulatory requirements. Maintained clear and hazard-free work areas to prevent accidents and ensure operational readiness. (Attention to Detail, Safety Awareness, Equipment Operation, Technical Proficiency, Risk Prevention)
- TIME MANAGEMENT & TEAMWORK: Communicated and coordinated operational actions and timelines with supervisors, promoting culture of safety and reliability. Optimized workflow and supported mission-critical logistics through effective prioritization and discipline. (Accountability, Interpersonal Skills, Strategic Planning, Operational Efficiency, Stress Tolerance)
- KEY ACHIEVEMENTS: Loaded up to 25K boxes daily in physically demanding, fast-paced environment, demonstrating exceptional drive, endurance, and efficiency.
- Supervisor: Liz Moralez, 915.433.4568/May
FRONT DESK ASSOCIATE
Barbell Cartel
El Paso, TX
09.2022 - 05.2023
- SCOPE OF ACCOUNTABILITY: Managed front-line administrative and customer service operations, promoting facility safety and compliance, and maintained effective internal communications.
- OPERATIONS SUPPORT & CUSTOMER SERVICE: Managed customer-facing duties including member check-ins, registrations, and payment processing, ensuring high level of precision and organization. Resolved member inquiries, concerns, and conflicts with tact, efficiency, and professionalism. (Customer Service, Administrative Support, Conflict Resolution)
- SAFETY & READINESS: Conducted routine cleaning and organization of fitness spaces and equipment, supporting operational readiness and risk mitigation. (Accountability, Initiative, Safety Procedures)
- REGULATORY COMPLIANCE & COMMUNICATION: Monitored and enforced facility policies and safety protocols, reporting incidents and communicating operational updates to management. (Policy Enforcement, Reporting, Communication)
- TEAM COLLABORATION: Synchronized service standards, actions, and operational goals with team members and management, actively supporting colleagues to ensure consistent customer solutions and smooth daily operations. (Teamwork, Coordination, Strategic Planning, Logistics)
- KEY ACHIEVEMENTS: Continually delivered exceptional customer service through personable and engaging approach, consistently building positive relationships and contributing to high levels of client satisfaction.
- Supervisor: Angel Gonzales, 915.264.5823/May
Education
High School Diploma -
Burges High School
El Paso, TX06-2023
Skills
- Customer Service
- Written & Verbal Communication
- Interpersonal Communication
- Teamwork
- Observation
- Analytical Judgement
- Relationship Building
- Physical Endurance
- Attention to Detail
- Situational Judgment
- Regulatory Compliance
- Safety Awareness
Certification
- Food Handler’s Certification, 2025-05
- Texas Alcoholic Beverage Commission Certification, 2025-05
- Forklift Certification, 2023-06
LANGUAGES
Possess Spanish Fluency
Timeline
FIRE DEPARTMENT HIRE (Pending Start)
El Paso Fire Department
09.2025
SUPPLEMENT COACH
Supplement Xpress
01.2024
TEAM MEMBER
King of Iron Nutrition
09.2023 - 02.2024
PACKAGE HANDLER
FedEx Ground
06.2023 - 12.2023
FRONT DESK ASSOCIATE
Barbell Cartel
09.2022 - 05.2023
High School Diploma -
Burges High School