Jaime Takahashi
San Diego,CA
Summary
Reliable and upbeat Fire Department sales Accociate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment process. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
31
31
years of professional experience
Work History
Fire Department Sales
Fire Etc New & Used Fire Equipment
2016.01 - Current
- Provide exceptional services and pleasant shopping experiences to retail customers.
- Assist customers in making informed decisions, leading to higher satisfaction rates.
- Increase department sales by effectively explaining product features and benefits to customers.
- Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Offer personalized recommendations based on customer preferences, increasing average transaction value per sale.
- Engage in friendly conversation with customer to better uncover individual needs.
Fire Fighter
Sycuan Fire Department
1992.10 - 2022.10
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Assisted with regular maintenance of firefighting equipment.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
Sales Associate
Home Depot
1997.08 - 2015.05
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Fire Science
Southwestern College
Chula Vista, CAParamedic
EMSTA
Lakeside, CAFire Science
San Diego Miramar College
San Diego, CASkills
- Sales and Promotions
- Fire product knowledge
- Customer Service
- Problem-solving skills
- Customer Needs Assessment
- Goal-Driven
- Informed Product Selections
- Positive Customer Engagement
- Team Cooperation
- Relationship selling
Golf
Golf seems to let customers relax and we can talk about there needs with no stress. it allows me to build long lasting relationships.
Timeline
Fire Department Sales
Fire Etc New & Used Fire Equipment
2016.01 - Current
Sales Associate
Home Depot
1997.08 - 2015.05
Fire Fighter
Sycuan Fire Department
1992.10 - 2022.10
Fire Science
Southwestern College
Paramedic
EMSTA
Fire Science
San Diego Miramar College
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