David Ponte
Brandon
Summary
Dynamic and results-driven professional with a strong technical background and a proven ability to collaborate effectively with cross-functional teams. Adept at problem-solving and troubleshooting complex systems, while ensuring seamless communication and fostering productive relationships with colleagues and clients. Known for being trustworthy, reliable, and balancing technical expertise with a focus on delivering excellent customer service and contributing to team success.
Overview
8
8
years of professional experience
Work History
Technical Support Specialist
Chadwell Supply
Riverview, FL
08.2023 - Current
- Provided technical support to users via telephone or remote access.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Delivered technical support to users via telephone and remote access, resolving issues efficiently.
- Acted as single point of contact for customers during technical faults and security-related events.
- Served as single point of contact for customers during technical faults and security events, facilitating prompt resolutions.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Conducted site visits to oversee warehouse setup and troubleshoot issues, ensuring smooth operations.
- Independently manage onsite technical operations for one headquarters location while supporting a secondary headquarters environment.
- Coordinate and oversee the transfer of all IT and operational equipment between branch locations.
Settlement Specialist
Epiq Global
Temple Terrace, FL
08.2022 - 12.2022
- Resolved escalated customer issues, enhancing satisfaction and retention.
- Managed high volume of incoming calls, ensuring efficient customer service delivery.
- Maintained and updated settlement records, supporting accurate and timely processing.
Member Support Representative
ID.me
Town and Country, FL
06.2021 - 07.2022
- Managed customer accounts by providing assistance with enrollment, authentication, identity verification.
- Verified identity of customers using appropriate documentation before processing any transaction.
- Assisted in the verification of birth certificates, driver's licenses, passports, social security cards and other forms of identification.
Assistant Manager
Batteries Plus Bulbs
Brandon, FL
01.2019 - 06.2021
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Provided technical support to customers regarding their special electronic device repairs.
- Created detailed repair documentation for each completed job assignment.
- Reviewed electrical drawings and schematics to accurately complete work.
- Performed maintenance and installation of batteries for a variety of equipment.
- Conducted comprehensive testing on new batteries prior to sale or installation.
- Troubleshot electrical systems to identify root cause of battery failure.
Education
High School Diploma -
Riverview High School
Riverview, FL06-2016
Skills
- Technical Troubleshooting
- Software Debugging
- Ticket Systems
- OS Deployment and Imaging
- Hardware Installation
- Network Management
- Identity and Access Management
- Technical Documentation
- System Configuration
- Order Fulfillment
- Equipment Operation
- Bilingual communication
Languages
Spanish
Limited Working
Timeline
Technical Support Specialist
Chadwell Supply
08.2023 - Current
Settlement Specialist
Epiq Global
08.2022 - 12.2022
Member Support Representative
ID.me
06.2021 - 07.2022
Assistant Manager
Batteries Plus Bulbs
01.2019 - 06.2021
High School Diploma -
Riverview High School