David Porter
Reno,NV
Summary
Energetic and performance-driven Account Executive with a passion for building lasting client relationships, and a proven track record in sales outreach and product demonstrations. Skilled in identifying customer needs, delivering tailored solutions, and driving engagement across diverse industries. My extensive experience in fast-paced, rapidly evolving startup environments has accelerated my professional growth, enabling me to continuously refine and expand my skill set across multiple areas. I excel at tackling new challenges, adapting quickly, and exceeding expectations. I am always eager to leverage my versatile skill set to deliver exceptional service and measurable results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
New Customer Specialist
Azibo
02.2024 - Current
- Proactively engaged with new customers, driving platform adoption and securing participation in live product demonstrations.
- Conducted dynamic group demonstrations for audiences of up to 15 customers, showcasing platform capabilities and maximizing adoption rates.
- Boosted customer engagement and conversion rates by effectively communicating the platform's features and delivering tailored solutions.
- Provided exceptional client support, addressing customer needs promptly and fostering trust through personalized service.
Sales Development Representative - Insurance
Azibo
06.2022 - 02.2024
- Oversaw client policies, ensuring timely payments and delivering exceptional customer service through proactive phone and email communication.
- Identified and nurtured high-quality leads, driving a steady pipeline of prospects and boosting overall sales team efficiency.
- Worked closely with partner insurance agencies to address client needs, ensuring seamless coordination and enhancing customer satisfaction.
- Cultivated long-term client connections by offering personalized service, tailored solutions, and proactive outreach to meet their unique insurance needs.
- Obtained insurance licensure in all 50 states, increasing operational efficiency and expanding service capabilities across a broad client base.
Customer Service Representative
Tessco Technologies Inc.
12.2020 - 06.2022
- Worked with customers to decipher their needs and generate sales
- Utilized Salesforce to assist customers with various requests
- Fielded up to 30+ calls and live chats daily
- 99%+ order entry accuracy rate
- Cooperated with cross functional teams to accomplish goals
Annual Giving Manager
University of Nevada, Reno
02.2020 - 09.2020
- Managed daily operations including scheduling, hiring & onboarding, and oversaw around 20 employees
- Redesigned and optimized training materials and scripts to enhance team productivity and performance
- Strategized calling pool assignments to maximize efficiency
- Created crowdfunding platforms for various initiatives on campus
Wolf Call Center Supervisor
University of Nevada, Reno
08.2018 - 05.2019
- Achieved most profitable semester in school history
- Led a high-performing team of 12 employees, fostering collaboration and improving productivity through tailored motivational strategies and clear communication
- Coached and trained team members to help them reach their maximum potential as well as onboarding new hires
- Personally raised over $20,000 for the University of Nevada, Reno
Education
Bachelor of Science - Business Management
University of Nevada, Reno
Reno, NV05-2019
Skills
TECHNICAL
- CRM software (Salesforce and Hubspot)
- Startups
- Order Entry
- Microsoft Suite
- Google Docs
- 92 WPM typing speed
- Social Media: Experienced in all apps
RELATIONAL
- Experienced in delivering effective presentations & product demonstrations
- People-oriented
- Experienced in coaching, training & developing teams
- Strong communication skills
- Highly flexible
Certification
Property and Casualty Insurance License - Licensed in all 50 states
Timeline
New Customer Specialist
Azibo
02.2024 - Current
Sales Development Representative - Insurance
Azibo
06.2022 - 02.2024
Customer Service Representative
Tessco Technologies Inc.
12.2020 - 06.2022
Annual Giving Manager
University of Nevada, Reno
02.2020 - 09.2020
Wolf Call Center Supervisor
University of Nevada, Reno
08.2018 - 05.2019
Property and Casualty Insurance License - Licensed in all 50 states
Bachelor of Science - Business Management
University of Nevada, Reno
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