David Porter Jr
Haverhill
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Maintenance Technician
CAI Inc
Georgetown
05.2025 - 08.2025
- Inspected and repaired mechanical systems to ensure optimal performance.
- Conducted routine maintenance on equipment and machinery to prevent breakdowns.
- Maintained accurate records of repairs and maintenance activities for compliance.
- Utilized hand tools and power tools for repairs and installations effectively.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Replaced defective parts such as bearings, seals, gears, valves.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Assisted in the installation of new machinery and equipment.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Installed new pumps, compressors, boilers and other mechanical systems.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
Commission Sales Associate
Pepsi Bottling Companies
Worcester
04.2022 - 08.2025
- Ordered product
- Assisted customers with product selection and inquiries.
- Processed sales transactions using point-of-sale systems.
- Executed promotional displays and marketing materials effectively.
- Resolved customer complaints to enhance satisfaction levels.
- Participated in training new sales associates on company policies.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Sales Associate
Frito-Lay
Boylston
10.2020 - 04.2022
- Stocked shelves and organized merchandise displays effectively.
- Processed customer transactions using point-of-sale systems.
- Collaborated with team members to enhance store presentation.
- Managed inventory levels and reported discrepancies promptly.
- Trained new associates on company policies and procedures efficiently.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Completed transactions in an efficient manner while providing excellent customer service.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained accurate delivery logs and vehicle maintenance records.
- Communicated with customers regarding delivery schedules and concerns.
- Loaded and unloaded packages safely to prevent damage.
Grocery Clerk
Market Basket
Fitchburg
01.2020 - 10.2020
- Stocked shelves with merchandise to maintain organized displays.
- Assisted customers with product inquiries and store navigation.
- Monitored inventory levels and reported restocking needs to management.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Organized backroom storage areas according to company standards for safety and efficiency.
Engineman
U.S. Navy
Newport
09.2015 - 07.2020
- Boat and vehicle maintenance
- Conducted routine inspections on machinery to identify potential issues.
- Trained junior personnel on engine maintenance procedures and safety practices.
- Ensured compliance with Navy safety regulations during all engineering operations.
- Assisted in the preparation of engines for deployment and mission readiness.
- Inspected all machinery for proper functioning and safety compliance.
- Replaced worn parts such as bearings, gaskets and seals when needed.
- Monitored engine room logs, gauges, and meters to ensure efficient operations.
- Installed new equipment such as pumps, compressors and turbines according to manufacturer's instructions.
- Maintained records of fuel consumption and lubrication oil levels.
- Troubleshot problems with electrical systems including motors, generators, switches, relays.
- Prepared reports regarding daily activities in the engine room.
- Collaborated with crew members to complete assigned tasks efficiently.
- Kept engine rooms clean and ready for inspection by internal and external authorities.
- Updated daily logs and submitted timely reports of team activities and materials usage.
Assistant Service Manager/ Mechanic
Central Mass Power Sports
Lunenburg
09.2017 - 01.2020
- Created Sales plans
- Oversaw repairs and worked to make sure each customer got the proper service and parts for their machines.
- Assisted in managing daily operations of service department.
- Coordinated service schedules for technicians and customers.
- Facilitated communication between customers and service staff.
- Monitored inventory levels of parts and supplies.
- Trained new employees on service protocols and procedures.
- Implemented improvements to streamline service processes.
- Assigned tasks to technicians based on their skill level and experience.
- Collaborated with customers to offer solutions to service needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Adhered to customer service standards to foster satisfaction and retention.
- Created written estimates and obtained customer consent to proceed.
- Motivated and supported employees to maintain low turnover.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Coordinated with other departments within the organization regarding any changes or updates related to services offered.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Reviewed invoices from vendors and suppliers to ensure accuracy before authorizing payment.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Defined department goals and monitored performance to direct and enhance daily operations.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Maintained relationships with vendors to ensure competitive pricing on parts and materials needed for repairs.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Sales Associate/Mechanic
Cars Etc
Knoxville
03.2016 - 08.2017
- Engaged customers to understand their vehicle needs and preferences.
- Demonstrated vehicle features and benefits to potential buyers.
- Collaborated with team members to maintain an organized showroom environment.
- Provided exceptional customer service during the sales process and follow-up.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained records related to sales for store management.
- Performed routine maintenance on various makes and models of vehicles.
- Repaired and replaced engine components, exhaust systems, and brakes.
- Provided exceptional customer service by explaining repair processes clearly.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Assisted fellow mechanics when necessary during complex repairs.
Grocery Clerk
Market Basket
Leominster
12.2010 - 04.2014
- Assisted customers with product inquiries and store navigation.
- Stocked shelves with merchandise to maintain organized displays.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Provided friendly service to enhance customer shopping experience.
- Resolved customer complaints promptly and professionally.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Cleaned shelves and restocked with new inventory when products stock ran low.
Education
High School Diploma - Environmental Science
Leominster Ctr Tech Educ
Leominster, MA06-2027
Skills
- Customer service
- Inventory management
- Time management
- Equipment maintenance
- Problem-solving
- Multitasking and organization
- Documentation and reporting
- Vendor management
- Billing and invoicing
- Email management
- Customer engagement
- Data entry
- Microsoft office
- Telephone reception
- Scheduling and calendar management
- Computer proficiency
Certification
Driver's License
Additional Information
I am an organized, task driven, dependable employee with years of sales experience. I have a broad foundation of skills in sales, marketing, and customer service that would make me a valuable asset. I have a clean driving record and a reliable vehicle that aids in my completion of my job responsibilities. I strive on performance feedback and implement constructive criticism into my work whenever possible. I am punctual and efficient in my job and foster the same work ethic in peers that I oversee. I have a proven track record in training sales representatives and merchandisers that then go on to have successful careers in our field.
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Navy, United States, E-5, 09/15, 09/21, Junior Sailor of the Year, 12/16, Awarded to outstanding Sailors in their particular shops. In accordance to dedication to his/her work and fellow sailors accomplishments.
Timeline
Maintenance Technician
CAI Inc
05.2025 - 08.2025
Commission Sales Associate
Pepsi Bottling Companies
04.2022 - 08.2025
Retail Sales Associate
Frito-Lay
10.2020 - 04.2022
Grocery Clerk
Market Basket
01.2020 - 10.2020
Assistant Service Manager/ Mechanic
Central Mass Power Sports
09.2017 - 01.2020
Sales Associate/Mechanic
Cars Etc
03.2016 - 08.2017
Engineman
U.S. Navy
09.2015 - 07.2020
Grocery Clerk
Market Basket
12.2010 - 04.2014
High School Diploma - Environmental Science
Leominster Ctr Tech Educ