David Powell
Averill Park,NY
Summary
Experienced in providing exceptional customer service, I am a warm and friendly individual who thrives on helping customers in any situation. Passionate about creating positive guest experiences, I enjoy collaborating closely with team members to ensure seamless service delivery. Dedication to fostering a welcoming and inclusive environment enables effective contribution to the team's overall success.
Overview
18
18
years of professional experience
Work History
Produce Lead
Hannaford Brothers
05.2024 - 04.2025
- Made sure department was ready for store opening
- Unloaded pallets into cooler and back-room storage
- Stocked product onto shelves
- Made sure product was in code and sellable
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise.
Support Desk Associate
Inland Fiber
02.2023 - 03.2024
- Monitored environmental conditions for clients in Data Center Suites
- Monitored UPS and Backup Generator Status for Data Center
- Ran cabling for clients as needed from ISP entry to client suites/equipment
- Answered support tickets for clients
- Maintained security access database for clients and vendors
- Answered phones and assisted callers with inquiries.
- Greeted guests entering and exiting facility.
Watercraft Host
Magic Kingdom
08.2007 - 02.2023
- Piloted various Magic Kingdom Watercraft Vessels and assisted with audience control at docks and resorts
- Maintain proficiencies on 5 differing sized watercraft vessels.
- Coordinate Watercraft Cast Members to ensure proper staffing levels while maintaining effective labor hours
- Act as Trainer; provided updated safety protocols and ensured fellow Cast Members retained their proficiencies.
- Seek appropriate solution to Guests concerns over transportation concerns.
- Partner with maintenance and dry dock to ensure safety and show standards of each vessel.
Education
Associate of Applied Science - Database And Network Management
Hudson Valley Community College
Troy, NY06.2007
Skills
- Complaint resolution
- Computer proficiency
- Friendly customer service
- Network troubleshooting
- Application support
- Network security
Timeline
Produce Lead
Hannaford Brothers
05.2024 - 04.2025
Support Desk Associate
Inland Fiber
02.2023 - 03.2024
Watercraft Host
Magic Kingdom
08.2007 - 02.2023
Associate of Applied Science - Database And Network Management
Hudson Valley Community College
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