Summary
Overview
Work History
Education
Skills
Timeline
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David Pratt

SOUTHBURY

Summary

Dynamic retail manager with extensive experience at Trader Joe's, excelling in operational efficiency and customer service. Proven track record in waste reduction and inventory management, enhancing profitability through strategic merchandising and team mentorship. Skilled in display production and fostering a collaborative work environment, driving sales and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Produce Manager

Trader Joe's
05.2021 - Current
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Purchased produce following guidelines of marketing plan.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.

Grocery Sales Manager

Big Y Supermarket
05.2019 - 05.2021
  • Collaborated with other department managers to create cross-merchandising opportunities that boosted overall store sales.
  • Managed inventory levels for optimal product availability and turnover, reducing waste and spoilage costs.
  • Continuously improved operational efficiency by implementing innovative processes within the grocery department.
  • Handled customer complaints with professionalism and empathy, resolving issues promptly to retain customer loyalty.
  • Recruited top-notch talent for the sales team by leveraging industry connections and conducting thorough interviews.
  • Developed strong relationships with vendors, negotiating favorable pricing and terms for bulk purchases.
  • Increased grocery sales by implementing effective merchandising strategies and in-store promotions.
  • Coached and mentored sales team members, improving customer service skills and overall store performance.

Assistant Store Manager

Trader Joe's
10.2006 - 05.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Associate of Arts - Business

Saddleback College
Mission Viejo, CA
05-1994

High School Diploma -

Grant High School
Van Nuys, CA
06-1993

Skills

  • Customer service
  • Retail management experience
  • Retail inventory management
  • Produce washing
  • Operational efficiency
  • Stock rotation
  • Merchandising strategies
  • Inventory replenishment
  • Waste reduction
  • Display production
  • Product merchandising
  • Ordering procedures
  • Display creation

Timeline

Produce Manager

Trader Joe's
05.2021 - Current

Grocery Sales Manager

Big Y Supermarket
05.2019 - 05.2021

Assistant Store Manager

Trader Joe's
10.2006 - 05.2019

Associate of Arts - Business

Saddleback College

High School Diploma -

Grant High School

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David Pratt