DAVID PÉREZ
Miami,FL
Summary
Experienced leader with a strong foundation in teamwork and a genuine eagerness to learn and grow in dynamic environments. Skilled in managing operational processes and problem-solving in high-paced settings. Ready to utilize organizational and communication skills to maintain safe and proper work and storage areas.
Overview
3
3
years of professional experience
Work History
Shift Leader
Walgreens
1699 Nw 7th St, Miami, Florida 33125
01.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Pharmacy Customer Service Representative
Walgreens
1699 Nw 7 Th St, Miami, Florida 33125
02.2023 - 01.2025
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
- Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
Customer Service Associate
Walgreens
Miami, FL
10.2022 - 02.2023
- Customer Service Fundamentals: Review the basic principles and importance of customer service, including its role in business success.
- Communication Skills: Enhance verbal and written communication skills, focusing on clarity, empathy, and active listening.
- Problem-Solving Techniques: Learn effective problem-solving strategies to address customer inquiries and resolve issues efficiently.
- Product/Service Knowledge: Deepen understanding of the products or services offered by your organization to provide accurate information to customers.
- Conflict Resolution: Develop skills for managing and resolving conflicts with customers diplomatically and constructively.
- Emotional Intelligence: Explore emotional intelligence concepts to better understand and manage emotions during customer interactions.
- Handling Difficult Customers: Learn techniques for handling challenging or upset customers with professionalism and empathy.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
GED -
Miami Dade
Associate of Science - Computer Science
Miami Dade College
Miami, FL12-2026
Skills
- Team worker
- Responsibility
- Tidy
- Discipline
- Organized
- Positive attitude
- Problem-solving
- Customer service focus
- Team leadership
Timeline
Shift Leader
Walgreens
01.2025 - Current
Pharmacy Customer Service Representative
Walgreens
02.2023 - 01.2025
Customer Service Associate
Walgreens
10.2022 - 02.2023
GED -
Miami Dade
Associate of Science - Computer Science
Miami Dade College