David P. Yanez
Dallas
Summary
A driven professional currently pursuing a Patient Care Technician (PCT) role. With a solid background in customer service, clinical environments, and food service, I possess exceptional customer service and problem-solving skills. Eager to embark on a career in healthcare, I am ready to further develop, execute, and apply my expanding knowledge while advancing professionally.
Overview
5
5
years of professional experience
Work History
Valet Attendant
Lanier Parking At UTSW
10.2022 - Current
- Welcomed patients and guests with a cheerful and positive demeanor upon their arrival.
- Demonstrated strong multitasking skills under high-pressure situations, while effectively serving both arriving and departing guests.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Reduced wait times for guests with effective communication and coordination among valet team members.
Election Judge
Dallas County Elections Dept
11.2020 - Current
- Organized, directed, and executed all required protocols across various election types to guarantee efficient management of polling sites and uphold a secure setting amidst the COVID-19 pandemic.
Supervisor /Pharmacy Technician Trainee
CVS Pharmacy
03.2020 - 12.2022
- Oversaw daily operations of the store and pharmacy, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organization.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Effectively addressed and resolved complaints and customer concerns.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician in training.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients with attentiveness and compassion.
- Implemented strict safety protocols for staff and patients, minimizing infection risks during the COVID-19 pandemic.
Boba Barista
Bingbox
05.2019 - 03.2020
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Made and served brand-specific café beverages and food items with focus on speed, quality and consistency.
Education
Nursing
The University of Texas At Arlington
Arlington, TXHigh School Diploma -
Innovation, Design, And Entrepreneurship Academy
Dallas, TX05.2020
Skills
- Spanish and English Fluency
- Effective Problem Solving
- High Stress Tolerance
- Empathy and Composure
- Pharmacy Software Proficiency and Patient Records Management (HIPAA Compliance)
- Customer Service
- Attention to Detail
- Prescription Filling and Labeling
- Cleanliness and Organization
- Adaptability in Fast-Paced Environments
- Continuous Learning Mindset
Timeline
Valet Attendant
Lanier Parking At UTSW
10.2022 - Current
Election Judge
Dallas County Elections Dept
11.2020 - Current
Supervisor /Pharmacy Technician Trainee
CVS Pharmacy
03.2020 - 12.2022
Boba Barista
Bingbox
05.2019 - 03.2020
Nursing
The University of Texas At Arlington
High School Diploma -
Innovation, Design, And Entrepreneurship Academy
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