Shante Watkins-Darden
Atlanta,GA
Summary
Deliberate professional with several years of experience following corporate protocol to provide responsible departmental oversight. Budget-minded revenue manager following corporate-set targets and exceeding expectations. Devoted leader encouraging collaboration and employee well-being for optimal product innovation. Seasoned Senior Operations Manager with a background in overseeing business operations, optimizing efficiency, and driving productivity. Proven ability to manage teams, develop operational strategies, and implement processes that increase overall company performance. Strengths include strong leadership abilities, keen problem-solving skills and strategic thinking. Demonstrated impact on previous roles by streamlining operations and improving team performance. Results-driven Senior Operations Manager known for unparalleled productivity and efficiency in completing tasks. Specialize in strategic planning, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and effective team management. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
17
17
years of professional experience
Work History
Senior Operations Manager
Lanier Parking
Atlanta , GA
02.2011 - 07.2024
- Monitored performance of staff against agreed targets, identified areas for improvement and provided constructive feedback.
- Conducted regular audits of operations processes to identify inefficiencies and recommend solutions.
- Established key performance indicators to measure operational success and track progress towards goals.
- Analyzed data from customer surveys, market research and financial reports to inform strategic decision making.
- Managed the day-to-day operations of the organization including overseeing budgets, scheduling resources, and ensuring compliance with regulations.
- Collaborated with other departments to develop innovative solutions to improve operational performance.
Front End Operations Supervisor
Marshalls & HomeGoods
Atlanta , GA
11.2015 - 02.2016
- Developed training programs for new front end employees to ensure understanding of job duties and expectations.
- Managed daily operations of the front end team, ensuring all tasks were completed efficiently and on time.
- Conducted weekly meetings with front end staff to discuss goals and objectives, as well as any concerns or issues.
- Monitored employee performance and provided feedback to ensure quality standards were met.
- Ensured compliance with company policies and procedures within the front end department.
- Resolved customer complaints in a timely manner while maintaining professionalism.
Manager of School Cafeteria
Atlanta Public School System
Atlanta , GA
07.2007 - 05.2012
- Managed and supervised cafeteria staff, including hiring, training and scheduling.
- Monitored food service operations to ensure quality standards were met and maintained.
- Developed menus based on budget constraints and nutritional guidelines for school meals.
- Ordered food supplies from vendors in accordance with established purchasing procedures.
- Ensured compliance with state regulations regarding food safety, sanitation and hygiene protocols.
- Conducted regular inventory of all kitchen equipment and supplies.
Education
High School Diploma -
North Atlanta High School
Atlanta, GA05-2000
Some College (No Degree) - Business Administration and Management
Atlanta Technical College
Atlanta, GASkills
- ROI management
- KPI reporting
- Procedure optimization
- Forecasting
- Capital project coordination
- Goal attainment
- Cross-functional team leadership
- Risk Management
- Budget Management
- Time management abilities
- Problem-solving abilities
- Project Management
- Communication
- Staff hiring
- Process Improvement
- Employee reviews
- Manage operations
- Professionalism
- P&L Administration
- Multitasking Abilities
- Recruitment
- Budgeting and cost control
- Reliability
- Effective leader
- Supervision and training
References
References available upon request.
Timeline
Front End Operations Supervisor
Marshalls & HomeGoods
11.2015 - 02.2016
Senior Operations Manager
Lanier Parking
02.2011 - 07.2024
Manager of School Cafeteria
Atlanta Public School System
07.2007 - 05.2012
High School Diploma -
North Atlanta High School
Some College (No Degree) - Business Administration and Management
Atlanta Technical College
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