David Ramirez

Helped manage and maintain a full time service repair shop with various daily duties including:

• Hosting regular meetings with staff to assign their daily tasks and keep healthy coordination between roles.
• Inspecting units and equipment as they come in for factory defects or customer damage.
• Operating standing and sitting forklift to move pallets of supplies or unload new inventory from freight truck.
• Providing excellent customer service in all areas from in-person to over the phone interactions.

• Customer service support in sales and parts department.
• Material resource planning for transfer and work orders.
• Inventory and records management.
• Reporting on routine metrics.

• Provided product knowledge for customers.
• Maintained stock inventory in accordance with sales demands.
• Entrusted with money management and daily deposits.

• Dedicated work ethic with advancement to leadership.
• Revised standard operating procedures to improve processes and efficiency.
• Scheduled employees on tasks that highlighted their strengths and worked to build their overall skills.

• Analyzed sales records to resolve discrepancies.
• Forecasted sales for management.
• Monitored team performances and provided constructive criticism.