David Ramirez
San Antonio
Summary
Motivated IT professional with a BBA in Cyber Security and strong customer support experience in high-volume environments. Skilled in troubleshooting, problem resolution, and communicating technical information to non-technical users. Seeking an entry-level Help Desk or IT Support role to provide Tier 1 technical assistance and grow within the IT field.
Overview
5
5
years of professional experience
Work History
Digital Personal Shopper
Walmart
10.2020 - 08.2025
- Delivered quick and accurate service to meet customer needs under tight deadlines.
- Provided comprehensive assistance to customers with merchandise selection and purchase completion.
- Maintained professionalism and positive relationships with grocery store personnel.
- Supported customers in-store and over phone on general grocery inquiries while ensuring store tidiness.
- Demonstrated speed and accuracy in picking items, ensuring correct, unexpired products for pickup. Recognized by management and customers for consistent order accuracy and quality service during peak hours.
Auto Claims Adjuster
USAA
08.2025 - Current
- Evaluated auto claims to determine coverage and liability under policy guidelines.
- Investigated accident details by interviewing claimants and witnesses for accurate assessments.
- Collaborated with repair shops to review estimates and ensure compliance with company standards.
- Communicated claim status updates to members, addressing inquiries and providing support.
- Utilized claims management software to document findings and track claim progress efficiently.
Education
Bachelor of Science - Cyber Security
The University of Texas At San Antonio
San Antonio, TX05-2025
Skills
- Attention to detail
- Claims investigation
- Communication skills
- Computer proficiency
- Conflict resolution
- Decision-making
- Fraud detection
- Insurance regulations knowledge
- Multitasking
- Risk assessment
- Time management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Auto Claims Adjuster
USAA
08.2025 - Current
Digital Personal Shopper
Walmart
10.2020 - 08.2025
Bachelor of Science - Cyber Security
The University of Texas At San Antonio