Summary
Overview
Work History
Education
Skills
Languages
Awards
Projects
Websites
Timeline
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David Ramos

Phoenix,AZ

Summary

Dependable IT Technician with 1 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Provided technical support to employees and students to timely resolve issues across diverse platforms and operating systems (Windows OS, Mac OS, Android, and iOS).

Overview

2
2
years of professional experience

Work History

Information Technology Technician

Gateway Community College
06.2023 - Current
  • Provided technical support and maintenance for College campus for IT infrastructure ensuring seamless operation of computer systems, networks, and software to facilitate efficient learning and administrative processes.

Call Center Agent

Discover Card
03.2022 - 06.2022
  • Delivered exceptional customer service and resolved inquiries for Discover Card Customers, utilizing communication and problem-solving skills in a fast-paced call center environment.

Education

Finance Planning -

Arizona State University
02.2024

Associates in Arts -

Gateway Community College
05.2021

Skills

  • Bilingual (Spanish and English) IT specialist with experience in multi-platform technical support and advanced troubleshooting
  • Proficient in SCCM, Windows Group Policy, Active Directory, and Mac OS imaging tools like JAMF Pro
  • Demonstrated ability to maintain system inventory and documentation
  • Collaborative team player, driving projects to completion
  • Technology Support Services Technician in an educational environment
  • Holds a Level 1 Clearance Card
  • Experience with intermediate Excel, PhotoShop, And Illuminate
  • Intermediate experience with the fundamentals of Photography

Languages

  • English (Fluent)
  • Spanish (Semi Fluent)

Awards

100+ hours of community service - Completed 100+ hours in community servers

Projects

4DX Upgrades - Technical Upgrades, Took part of a technology upgrade initiative across staff offices and classrooms at a college, enhancing operations efficiency and creating a more conducive learning and working environment.

Timeline

Information Technology Technician

Gateway Community College
06.2023 - Current

Call Center Agent

Discover Card
03.2022 - 06.2022

Finance Planning -

Arizona State University

Associates in Arts -

Gateway Community College
David Ramos