David R. Dillard
Upper Marlboro,Maryland
Summary
Detail-oriented administrative and IT operations professional with experience supporting federal agencies through operational coordination, asset management, reporting, and process improvement initiatives. Skilled in collecting and organizing operational data, identifying workflow inefficiencies, preparing detailed reports and documentation, and supporting organizational decision-making. Strong background in administrative operations, inventory tracking, vendor coordination, and technical support within fast-paced government and enterprise environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Federal Election Commission (FEC)
Washington, DC
09.2023 - Current
- Facilitated efficient daily operations within the commission by managing administrative and mailroom support activities.
- Oversaw operational record-keeping processes to ensure accurate documentation of copier contracts, maintenance schedules, inventory levels, and vendor servicing activities.
- Analyzed copier usage patterns and maintenance needs to identify issues and coordinate effective solutions with third-party service providers.
- Developed comprehensive documentation and operational updates to inform management about equipment maintenance vendor coordination and workflow status.
- Review mailroom intake procedures and identify process improvements to support accurate routing, timely processing, and operational efficiency.
- Support scheduling and coordination efforts for agency staff, meetings, training sessions, and high-level conference events.
- Supported onboarding processes through effective coordination of PIV badge issuance and meticulous record management for federal personnel and contractors.
- Coordinate conference room technology setup and troubleshoot technical issues to support uninterrupted executive-level meetings and presentations.
- Dedicated 40 hours weekly to project execution and team collaboration.
Asset Management Technician
Digital Management Institute (DMI)
Arlington, VA
04.2022 - 09.2023
- Oversaw systematic tracking and evaluation of inventory and asset lifecycle data, facilitating informed decision-making in resource management.
- Maintained detailed asset management records and ensured accurate documentation within tracking databases and inventory systems.
- Conducted assessments of unused equipment and orchestrated disposal strategies to optimize inventory management.
- Evaluated property records alongside purchase orders and delivery reports to confirm inventory accuracy and resolve any discrepancies.
- Designed and implemented inventory tracking procedures that strengthened equipment accountability and improved overall organizational structure.
- Generated comprehensive reports and documentation to streamline equipment delivery, inventory management, disposal tracking, and invoice processing.
- Collaborated with department personnel and vendors to manage delivery timelines and address backorder updates.
- Supported operational efficiency by ensuring accurate tracking of technology assets throughout receiving, storage, deployment, and disposal phases.
- Contracted with Federal Deposit Insurance Corporation (FDIC)
- Committed 40 hours per week to maintain workflow consistency and meet project deadlines.
IT Field Services Technician
Amtrak
Washington, DC
08.2021 - 01.2022
- Facilitated seamless operations through effective troubleshooting and resolution of hardware, software, and network challenges for internal users and executive personnel.
- Managed tracking of service requests and recorded issue resolutions to enhance reporting and streamline workflow management.
- Supported IT operations by prioritizing service calls and enhancing response efficiency through analysis of recurring technical issues.
- Coordinated compliance upgrades and equipment installations as part of technology deployment projects across diverse office locations.
- Coordinated with stakeholders and technical teams to ensure timely issue resolution and minimize operational disruptions.
- Delivered VIP technical support for executive leadership, ensuring seamless setup and troubleshooting of conferencing and communication systems.
- Assisted with testing and evaluation of new technology and equipment prior to deployment.
- Monitored and assessed train systems regularly to guarantee adherence to safety protocols and operational integrity.
- Dedicated 40 hours weekly to ensure project completion and operational efficiency.
Education
Cybersecurity Coursework Completed toward Associate-Level Studies
Prince George’s Community College
Largo, MDSkills
- Operational Analysis & Process Improvement
- Data Collection & Reporting
- Administrative Operations
- Asset & Inventory Management
- Workflow Coordination
- Vendor & Contract Support
- Resource management
- Microsoft Office proficiency
- Technical Troubleshooting
- Support for clients and stakeholders
- Documentation & Record Management
- Interdepartmental teamwork
Certification
- Contracting Officer’s Representative (COR 1070)
- Project Management Essentials for Non-Project Managers
- Google Technical Support Fundamentals
Timeline
Administrative Assistant
Federal Election Commission (FEC)
09.2023 - Current
Asset Management Technician
Digital Management Institute (DMI)
04.2022 - 09.2023
IT Field Services Technician
Amtrak
08.2021 - 01.2022
Cybersecurity Coursework Completed toward Associate-Level Studies
Prince George’s Community College
ADDITIONAL EXPERIENCE
- First Baptist Church of Glenarden Community Life Center
- Recreational Aide (Part-Time) | July 2018 – Present
- Review member accounts for discrepancies, compliance, and eligibility requirements while maintaining accurate records.
- Support daily operational efficiency by assisting with facility procedures, member coordination, and administrative updates.