KAREN M. CORDIO
Bradenton
Summary
Dynamic operations leader with 30 years of experience driving efficiency and compliance in municipal and nonprofit sectors. Skilled in managing budgets, overseeing contract compliance, and fostering collaborative relationships to enhance service delivery and support executive decision-making.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Administrative Assistant
City of Bradenton Fire Department
Bradenton
04.2026 - Current
- Supported daily administrative and operational functions for municipal fire department, enhancing service to executive leadership, employees, and public.
- Prepare executive correspondence, reports, presentations, statistical summaries, and departmental communications.
- Coordinate executive calendars, meetings, and departmental scheduling.
- Coordinate payroll, accounts payable, accounts receivable, purchasing documentation, and financial recordkeeping.
- Acted as Records Custodian, maintained compliance with Florida public records laws and records retention requirements.
- Maintained departmental training materials and records.
- Developed brochures, presentations, and digital communications, including social media content, to enhance public outreach efforts.
Deployment Specialist (Contract)
HBSS Software Solutions
Lowell
06.2017 - Current
- Collaborated with transportation organizations to implement tailored business software solutions that address specific operational challenges.
- Collected and analyzed client requirements to configure software in alignment with operational and regulatory standards.
- Coordinate software testing, validation, and implementation prior to deployment.
- Acted as liaison between clients and technical teams, facilitating communication to ensure seamless project delivery and enhance customer satisfaction.
Head Clerk Finance
City of Fitchburg Police Department
Fitchburg
03.2021 - 04.2026
- Oversaw purchasing, accounts payable, vendor payments, revenue collection, and financial reconciliations.
- Prepared financial, operational, and statistical reports that informed executive leadership and facilitated data-driven organizational decisions.
- Managed grant reporting, reimbursement requests, and budget reconciliation to ensure compliance with funding requirements and maintain financial integrity.
- Conducted audits of departmental purchasing cards, petty cash, financial records, and grant expenditures.
- Managed payroll administration for more than 100 employees while ensuring compliance with multiple collective bargaining agreements and municipal regulations.
- Maintained confidential personnel and financial records in accordance with municipal policies.
- Collaborated with Finance, Human Resources, command staff, and municipal departments to enhance reporting accuracy and streamline operational processes.
Administrative Project Coordinator
Geronimo Commercial Properties
Leominster
11.2017 - 02.2021
- Coordinated lease administration, contract documentation, vendor compliance, and insurance tracking.
- Streamlined administrative workflows and optimized document management to boost operational efficiency.
- Managed approximately 3,000 invoices monthly while overseeing accounts payable operations.
- Maintained strong relationships with more than 80 tenants, contractors, and vendors.
- Led marketing initiatives by overseeing website updates, crafting press releases, managing social media, and organizing community outreach to enhance organizational presence.
Senior Program Manager
Montachusett Regional Transit Authority
Fitchburg
07.2015 - 03.2017
- Directed compliance monitoring, vendor audits, and investigations to ensure adherence to standards and initiated corrective actions.
- Analyzed operational performance and implemented process improvements to increase efficiency and service quality.
- Managed operational oversight for more than 200 transportation vendor contracts and amendments annually.
- Liaised among Commonwealth agencies, vendors, and executive leadership to facilitate communication and address operational needs.
- Produced operational reports and managed vendor performance metrics to track service quality and drive accountability.
Program Manager
Montachusett Regional Transit Authority
Fitchburg
01.2003 - 01.2015
- Directed daily operations of a high-volume MassHealth customer service center supervising more than 30 employees.
- Led recruitment, onboarding, coaching, scheduling, employee development, and performance evaluations to strengthen team capabilities.
- Balanced staffing levels and monitored productivity to ensure optimal service delivery through operational forecasting reports.
- Collaborated with Human Resources on employee relations, workforce planning, and personnel matters to support a cohesive work environment.
- Tested and implemented new operational programs and software enhancements.
- Managed departmental supplies and administrative operations.
Senior Project Coordinator
Montachusett Regional Transit Authority
Fitchburg
01.2001 - 01.2003
- Oversaw invoicing and financial documentation for 200+ transportation providers, ensuring accuracy and compliance.
- Ensured vendor compliance with contractual requirements through regular monitoring and enforcement actions.
- Facilitated vendor communications using secure software systems and telephone support, enhancing collaboration and responsiveness.
- Acted as interim leader during management absences to ensure continuity of operations.
Administrative Coordinator
Montachusett Regional Transit Authority
Fitchburg
01.1996 - 01.2001
- Coordinated executive meetings and departmental schedules, facilitating organization-wide vacation planning.
- Supervised eight administrative employees, ensuring accuracy of confidential personnel records.
- Produced executive reports and correspondence, upholding quality and timeliness standards.
- Facilitated recruitment and onboarding of administrative personnel to enhance operational efficiency.
Administrative Clerk
Montachusett Regional Transit Authority
Fitchburg
01.1994 - 01.1996
- Managed multi-line telephone communications and provided customer service, resolving inquiries efficiently.
- Processed daily operational reports and assisted with vendor invoicing and payment documentation to maintain accurate financial records.
- Coordinated transportation services for elderly and disabled clients, ensuring timely and safe transport.
Education
St. Bernard's Central Catholic High School
Fitchburg, MassachusettsSkills
- Payroll management
- Financial administration
- Budget oversight
- Grant management
- Audit compliance
- Financial reporting
- Operational reporting
- Records management
- Operations management
- Project management
- Process improvement
- Team leadership
- Cross-functional collaboration
- Vendor management
- Stakeholder relations
- Business administration
- Strategic planning
- Organizational leadership
- Policy development
- Data analysis
- Microsoft Office proficiency
- Microsoft Teams usage
- JIRA project tracking
- Munis ERP
- PowerDMS
- Adobe Acrobat proficiency
- Electronic records systems
- Executive support
- Data analysis
Certification
- Leadership Development Program Leadership Dynamics Inc.
- Project Management Training
- Program Management Training
- Advanced Microsoft Excel
- Massachusetts Notary Public
- FEMA IS-100.C Introduction to the Incident Command System
- FEMA IS-200.C Basic Incident Command System for Initial Response
- ICSC Professional Development Webinars
Timeline
Administrative Assistant
City of Bradenton Fire Department
04.2026 - Current
Head Clerk Finance
City of Fitchburg Police Department
03.2021 - 04.2026
Administrative Project Coordinator
Geronimo Commercial Properties
11.2017 - 02.2021
Deployment Specialist (Contract)
HBSS Software Solutions
06.2017 - Current
Senior Program Manager
Montachusett Regional Transit Authority
07.2015 - 03.2017
Program Manager
Montachusett Regional Transit Authority
01.2003 - 01.2015
Senior Project Coordinator
Montachusett Regional Transit Authority
01.2001 - 01.2003
Administrative Coordinator
Montachusett Regional Transit Authority
01.1996 - 01.2001
Administrative Clerk
Montachusett Regional Transit Authority
01.1994 - 01.1996
St. Bernard's Central Catholic High School