David Rector
1115 Senate Drive, Apt. 3 Fairfield,OH
Summary
Experienced in VOIP telephone systems ,specifically Microsoft Teams Voice. Knowledgeable in design, installation, troubleshooting , and maintenance of telecommunication equipment.
Overview
2
2
years of professional experience
Work History
Telecommunications Administrator
Contech Engineered Solutions LLC
07.2023 - Current
- Conducted site surveys of facilities to determine capacity and needs for telecommunications systems.
- Assisted Telecom Manager in standardizing PBX phone systems and POTS line to VOIP soulution across 200 sites
- Managed implementation for many sites from start to finish
- First tier of support using service now
- Builds auto attendants per specifications of the clients needs
- Assisted with changes to call queues and auto attendants when requested
- Manages mobile program for whole foot print via AT&T and Verizon.
- Runs scripts to build auto attendants, assign phone numbers and Licenses
I.T. Analyst II
Contech Engineered Solutions LLC
09.2022 - 07.2023
- Troubleshot complex multi-vendor network service provider issues.
- Makes changes to call queues and Auto Attendants when requested.
- Trouble shoots Yealink VOIP phones.
- Manages mobile program for whole foot print via AT&T and Verizon.
- Assigns phone numbers and licenses to clients
- Ports all main numbers, trunk lines and fax numbers from one carrier to another
- Second level of support using service now
- Has Migrated 149 sites from one carrier to another
- Supported Telecommunications team with Teams voice
- Tracked down and canceled old invoices saving the company 1.3 million in a fiscal year
I.T. Analyst I
Contech Engineered Solutions LLC
11.2021 - 09.2022
- Reached out to various venders to cancel old Telephone services
- Returned old equipment to keep from being billed
- Assisted with moving fax numbers to cloud bases service efax
- Helped set up phones with locations assigned
- Saved the company 50,000 with in the 1st fiscal year
- Ran network connectivity test as needed
Education
Associate of Applied Science - Computer Information Technology
Indiana Wesleyan University
01-201504.2023
Skills
- Telecommunications Equipment
- Telecommunications Systems
- Remote Work Support
- Video Conferencing
- Systems Integration
- Strong Troubleshooting Skills
- Microsoft Office Proficiency
- Skilled in Microsoft Products
- User Training
- Microsoft Teams Administration
- Microsoft 360 Administration
- Microsoft Powershell
- Service now
Timeline
Telecommunications Administrator
Contech Engineered Solutions LLC
07.2023 - Current
I.T. Analyst II
Contech Engineered Solutions LLC
09.2022 - 07.2023
I.T. Analyst I
Contech Engineered Solutions LLC
11.2021 - 09.2022
Associate of Applied Science - Computer Information Technology
Indiana Wesleyan University
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