David Reece
GE Healthcare
Tulsa,OK
29
years of professional experience
Service director with 25+ years in medical imaging systems and service operations management, leading multi-state teams, resolving escalations, and improving service delivery through strong problem solving, customer relationship management, and team leadership.
Work History
Service Director
5 Years 3 Months- Managed 25 service engineers across two states and coached field service engineers on modality coverage for nuclear medicine, CT, MR, vascular, ultrasound, and X-ray.
- Coordinated field service schedules and dispatches while managing customer escalations to ensure timely resolution.
- Monitored service calls and key performance indicators to enhance field team performance and service delivery.
- Developed strategies to enhance customer satisfaction and streamline service delivery processes.
- Partnered with sales engineering and clinical teams to resolve service issues.
- Resolved customer issues quickly using problem-solving skills.
- Provided technical support to customers with product or service difficulties.
- Supported GE Healthcare service operations for installations, de-installations, corrective repairs, preventative maintenance, and field modifications.
Team Leader - Service Engineer
23 Years 4 Months- Earned promotion to leadership position in recognition of strong work ethic and exceptional customer service.
- Managed GE Healthcare team schedules and daily workflow coordination.
- Delegated daily responsibilities to optimize group productivity.
- Inspired team members to elevate customer satisfaction and contribute to retention and growth.
- Resolved customer complaints effectively while maintaining high customer service standards.
- Trained GE Healthcare staff on standard work and safety procedures.
- Mentored newly hired employees on machine operations and safety procedures to help prevent injuries.
- Supported cross-functional communication with supervisors and technicians at GE Healthcare.
- Addressed team issues and escalated process concerns.
- Set clear expectations for employees and provided guidance when needed.
- Formulated problem-solving and conflict-resolution strategies, addressing team issues effectively.
- Participated in regular meetings with senior leadership to share team progress updates.
Education
Associate of Science - Electronics And Engineering
Skills
Medical imaging systems
Service operations management
Service delivery
Operations management
Maintenance strategies
Equipment handling
Problem solving
Team leadership
Customer relationship management
Customer relationship management
Timeline
Service Director
GE Healthcare
07.2021 - CurrentRead More
Team Leader - Service Engineer
GE Healthcare
03.1998 - 07.2021Read More
DeVry Education Group
Associate of Science from Electronics And Engineering
Read More