David Rexford
Melbourne,Florida
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Lincoln Concierge
Percepta
07.2023 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Facilitated and coordinated transportation services for guests.
- Contacted client's via phone and email
- Created cases to escalate and resolve client issues
- utilized CRM software
Warehouse and Installation
Superior Fence and Rail
01.2023 - 08.2023
- Performed inventory control, such as counting, and stocking merchandise
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Aided in installation of fence and vinyl applications
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Walmart
01.2022 - 01.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Used cash registers and credit card machines to cash out customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Worked well with teammates and accepted coaching from management team.
Waiter
Olive garden
08.2021 - 01.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Used cash registers and credit card machines to cash out customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Took orders, prepared meals, and collected payments
- Worked well with teammates and accepted coaching from management team.
Waiter
Fresh Scratch Bistro and Lounge
03.2021 - 08.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Used cash registers and credit card machines to cash out customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Took orders, prepared meals, and collected payments
- Worked well with teammates and accepted coaching from management team.
Fast Food Crew Member
Burger King
06.2020 - 12.2020
- Worked front counter, drive-thru and other areas
- Provided excellent food service by delivering customers food and refreshments, as well as working with kitchen staff to prepare meals
- Maintained speed of service for food orders while minimizing errors and complaints
- Garnished dishes and quickly delivered items to customers, minimizing wait times
- Cultivated warm relationships with regular customers.
Food Runner
Lil dos
01.2019 - 01.2021
Education
Highschool Diploma -
Eau gallie Highschool at Melbourne
Melbourne, Florida05.2021
Skills
- Service Standard
- Compliance
- Creative Problem Solving
- Money Handling
- Guest Services
- Effective problem solving
Additional Information
Performed inventory control, such as counting, and stocking merchandise.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
Aided in installation of fence and vinyl applications.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
While here, more, standards were taught as a waiter, as well as the importance of communication and teamwork to achieve your goals.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Used cash registers and credit card machines to cash out customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Took orders, prepared meals, and collected payments.
Worked well with teammates and accepted coaching from management team.
Worked front counter, drive-thru and other areas.
Provided excellent food service by delivering customers food and refreshments, as well as working with kitchen staff to prepare meals.
Maintained speed of service for food orders while minimizing errors and complaints.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Cultivated warm relationships with regular customers.
Affiliations
AFJROTC 2018-2021
Job Title
Customer service associate
Timeline
Lincoln Concierge
Percepta
07.2023 - Current
Warehouse and Installation
Superior Fence and Rail
01.2023 - 08.2023
Customer Service Associate
Walmart
01.2022 - 01.2023
Waiter
Olive garden
08.2021 - 01.2022
Waiter
Fresh Scratch Bistro and Lounge
03.2021 - 08.2021
Fast Food Crew Member
Burger King
06.2020 - 12.2020
Food Runner
Lil dos
01.2019 - 01.2021
Highschool Diploma -
Eau gallie Highschool at Melbourne