Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

John Wilson

Palm Beach Gardens,FL

Overview

29
29
years of professional experience

Work History

Asst. Outside Operations Supervisor

Bocaire Country Club
Boca Raton, FL
09.2023 - Current
  • Supervised and managed daily operations of outside sales team, including scheduling shifts and assigning tasks.
  • Trained staff on service standards and safety protocols in outdoor environments.
  • Established strong working relationships with other departments within the organization to ensure smooth coordination between internal functions.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Greeted all members and guests as they arrived at the club.
  • Identified the needs of members and guests promptly and efficiently.
  • Ensured adherence to club policies while managing member interactions on the course.

Outside Golf Operations Manager

Bear Lakes Country Club
West Palm Beach, 33409
08.2008 - 05.2023
  • Managed daily golf operations and member services at Bear Lakes Country Club.
  • Oversaw staff training and development to enhance service quality and efficiency.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Resolved member complaints in a timely manner to maintain high levels of service quality.
  • Used excellent verbal skills to engage members in conversation, and effectively determine needs and requirements.
  • Maintained accurate records of inventory levels, deliveries, orders, and supplies for outside operations.
  • Conducted annual performance appraisals for all direct reports.

District Sales Manager

Coca Cola Enterprises
West Palm Beach, FL
02.1996 - 11.2007
  • Trained and mentored 10 sales representatives in customer relations, service and product placement.
  • Set clear goals and objectives and assisted team members with plans to achieve quotas.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Implemented weekly route rides with sales reps to observe and support daily activities.
  • Conducted annual performance reviews for all direct reports.

Education

Kecoughtan High School
Hampton, Va

Skills

  • Staff training
  • Inventory management
  • Shift scheduling
  • Service standard
  • Customer service
  • Communication skills

Affiliations

Coaching youth sports in Royal Palm Beach for the last 4 years.

Accomplishments

  • ABOVE & BEYOND award for outstanding performance from Bocaire Country Club

References

References available upon request.

Timeline

Asst. Outside Operations Supervisor

Bocaire Country Club
09.2023 - Current

Outside Golf Operations Manager

Bear Lakes Country Club
08.2008 - 05.2023

District Sales Manager

Coca Cola Enterprises
02.1996 - 11.2007

Kecoughtan High School

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John Wilson