John Wilson
Palm Beach Gardens,FL
Overview
29
29
years of professional experience
Work History
Asst. Outside Operations Supervisor
Bocaire Country Club
Boca Raton, FL
09.2023 - Current
- Supervised and managed daily operations of outside sales team, including scheduling shifts and assigning tasks.
- Trained staff on service standards and safety protocols in outdoor environments.
- Established strong working relationships with other departments within the organization to ensure smooth coordination between internal functions.
- Trained, mentored and motivated employees to maximize team productivity.
- Greeted all members and guests as they arrived at the club.
- Identified the needs of members and guests promptly and efficiently.
- Ensured adherence to club policies while managing member interactions on the course.
Outside Golf Operations Manager
Bear Lakes Country Club
West Palm Beach, 33409
08.2008 - 05.2023
- Managed daily golf operations and member services at Bear Lakes Country Club.
- Oversaw staff training and development to enhance service quality and efficiency.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved member complaints in a timely manner to maintain high levels of service quality.
- Used excellent verbal skills to engage members in conversation, and effectively determine needs and requirements.
- Maintained accurate records of inventory levels, deliveries, orders, and supplies for outside operations.
- Conducted annual performance appraisals for all direct reports.
District Sales Manager
Coca Cola Enterprises
West Palm Beach, FL
02.1996 - 11.2007
- Trained and mentored 10 sales representatives in customer relations, service and product placement.
- Set clear goals and objectives and assisted team members with plans to achieve quotas.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Implemented weekly route rides with sales reps to observe and support daily activities.
- Conducted annual performance reviews for all direct reports.
Education
Kecoughtan High School
Hampton, VaSkills
- Staff training
- Inventory management
- Shift scheduling
- Service standard
- Customer service
- Communication skills
Affiliations
Coaching youth sports in Royal Palm Beach for the last 4 years.
Accomplishments
- ABOVE & BEYOND award for outstanding performance from Bocaire Country Club
References
References available upon request.
Timeline
Asst. Outside Operations Supervisor
Bocaire Country Club
09.2023 - Current
Outside Golf Operations Manager
Bear Lakes Country Club
08.2008 - 05.2023
District Sales Manager
Coca Cola Enterprises
02.1996 - 11.2007
Kecoughtan High School