Gina Baez
Las Vegas,NV
Summary
Responsive team leader with strong Casino and Money handling background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude. Proficient in maintaining safe and clean worksite to create inviting environment for guests. Proficient in training new staff members to deliver outstanding service. Successful in helping employees quickly resolve equipment issues and provide exceptional value to guests.
Overview
17
17
years of professional experience
Work History
Cage Asst Shift Supervisor
Wynn Las Vegas / Encore
Las Vegas, NV
12.2013 - Current
- Coordinate employee work schedules to provide adequate coverage for guest services
- Comply with federal ,state and gaming regulations by completing required casino forms pertaining to cage transactions
- Calculate winnings to verify payments made by cashiers
- Receive, secure and distribute large sums of money, add funds to casino safe and complete forms and documentation
- Contact security staff to escort guests with large winnings to vehicles or hotel rooms
- Convert currency into requested combinations of bills or chips for guests
- Address complaints quickly by actively listening to concerns and apply effective issue resolution skills to come up with creative and mutually satisfactory solutions
- Evaluate workers' performance to write performance reviews
- Overwrite and verify chips cash outs, tickets and betting slips and other gaming transactions for casino guests
- Provide leadership for team members by setting a positive example and encouraging professional development
- Conduct daily WEshift briefings to ensure all employees are informed of the day's goals, tasks and news.
Casino Cage Cashier // Credit Clerk
The Palms Casino Resort
Las Vegas, NV
05.2007 - 12.2013
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close
- Cashed out employee tips and worked with slot technicians to pay out jackpots
- Exchanged and cashed chips for casino guests
- Maintained accountability of money banks and released to assigned personnel
- Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips
- Processed debit or credit cards transactions for guests
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts
- Checked identifications to verify guest's ages
- Redeemed tickets for cash at guest request
- Completed gaming forms and reports and assisted guests with credit-related problems
- Facilitated check-cashing authorizations and house credit accounts
- Accepted credit applications to verify credit references for check-cashing authorization
- Accepted and submitted credit applications and verified credit references
- Prepared paperwork, balance sheets and documents in accordance with standards and procedures and within guidelines of internal controls.
Education
Some College (No Degree) -
College of Southern Nevada
05.2012
Valley High School
06.2001
Skills
- Service-Oriented
- Team Building and Motivation
- Policy Enforcement
- Staff Coaching and Training
- Problem Anticipation and Resolution
- Gaming Recordkeeping
- Bilingual
- Records Organization
- 10 key
- Staff Training
- Computer Proficiency
- Basic Mathematics
- Willingness to Learn
- Critical Thinking
- Flexible Work Schedule
- Cash Handling and Reconciliation
- Creativity and Originality
- Delegation and Supervision
- Adaptable to Changing Demands
- Customer Service Management
- Decision Making
- Microsoft Office
- Multitasking and Prioritizing
- Positive and Upbeat
- Handling Complaints and Inquiries
- Superior Work Ethic
Timeline
Cage Asst Shift Supervisor
Wynn Las Vegas / Encore
12.2013 - Current
Casino Cage Cashier // Credit Clerk
The Palms Casino Resort
05.2007 - 12.2013
Some College (No Degree) -
College of Southern Nevada
Valley High School
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