David Richardson
Phenix City,AL
Summary
Dynamic and results-oriented professional with a proven track record in the United States Air Force, specializing in customer support and munitions management. Excelled in database management and interpersonal communication, enhancing operational efficiency and fostering robust customer relationships. Demonstrated flexibility and a keen attention to detail, significantly improving inventory accuracy and accountability.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
United States Air Force
05.2023 - Current
- Experienced working in multi-cultural environments with multi-national personnel.
- Effectively resolved members issues at lowest level possible.
- Provided front-line customer service to all members within the unit.
- Assisted personnel in computer based services.
- Informed personnel of base wide alerts, updates, and general information.
- Enrolled new personnel into appropriate database systems in order to complete taskings;verified accuracy of all information.
- Served customer account and technical needs across 20 agencies + daily calls, consistently meeting productivity and quality targets.
Munitions Controller/ Shift Supervisor
United Stated Air Force
05.2023 - Current
- Prepared correspondences, reports, and other document
- Ensured all confidential materials were properly receipted, controlled, logged, and safeguarded in accordance with applicable regulations.
- Maintained office calendar and scheduled appointments; ensured no conflicts.
- Established and maintained paper and electronic office files.
- Answered multi-line phone system and operated a variety of office equipment.
- Maintained computerized administrative information.
- Dispatched craftsman to respond to emergency and urgent work requests
- Located and verified all items based on inventory records and marked down as required.
- Streamlined munitions inventory management, resulting in improved accuracy and accountability.
- Optimized munitions storage facilities for increased capacity and more efficient organization.
- Delivered successful training to more than 210 employees during tenure, educating on successful work processes and productivity strategies.
Munitions Systems Journeyman
United States Air Force
10.2019 - 04.2023
- Received, stored and issued conventional ammunition, guided missiles, large rockets, explosives and other ammunition.
- Handled disposal of used weapons and expired ammunition.
- Managed ammunition supply stock control and accounting duties using automated and manual procedures.
- Tested, assembled, reconditioned, and processed non-nuclear munitions; prepared weapons for loading on military aircraft.
- Diagnosed malfunctions of major systems and sub-systems to determine extent of repair or replacement.
- Reduced risk of accidents by conducting comprehensive training sessions for team members on proper handling techniques.
- Ensured compliance with all safety regulations during munitions transport, minimizing potential hazards and incidents.
Education
Associate of Arts - Munitions Systems Technology
Community College of The Air Force
Montgomery, AL02.2020
High School Diploma -
Benjamin Elijah Mays High School
Atlanta, GA05.2019
Skills
- Customer Relationship Management (CRM)
- Professional Development
- Onboarding
- Database management
- Interpersonal Communication (written and verbal)
- Microsoft Word, Excel, Outlook, PowerPoint, SharePoint
- Flexibility and efficiency
- Secret Clearance
- Attention to Details
- Training Programs
Awards
Maintenance Employee of the Year, 2023, Eielson AFB, Alaska
Timeline
Customer Support Specialist
United States Air Force
05.2023 - Current
Munitions Controller/ Shift Supervisor
United Stated Air Force
05.2023 - Current
Munitions Systems Journeyman
United States Air Force
10.2019 - 04.2023
Associate of Arts - Munitions Systems Technology
Community College of The Air Force
High School Diploma -
Benjamin Elijah Mays High School
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