David W. Riggs
Summary
Experienced Courseware Trainer with over 10 years in training and development, specializing in adult learning theories and methodologies. Proven ability to enhance learner engagement and skill acquisition through tailored training strategies. Skilled in curriculum design and evaluation, fostering individual growth aligned with organizational goals to drive business success.
Overview
18
18
years of professional experience
Work History
Compensation and Employment Specialist
Hays County
12.2024 - Current
- Conducts compensation studies to align pay scales with current market values.
- Collaborated with hiring managers to develop and revise job descriptions, ensuring alignment with organizational needs.
- Created visual representations of employment processes to enhance training and education for new managers.
HR Director
Catholic Charities
10.2022 - 07.2024
- Developed and administered training for over 540 employees across five agencies in 12 locations.
- Administered LMS platform; managed employee enrollment, recommended training courses, and identified core courses aligned with organizational needs to enhance employee skills.
- Created a leadership curriculum with measurable outcomes and facilitated group learning activities.
- Collaborated on developing a performance management system and trained all agency employees.
- Communicated bi-weekly with senior leaders and board of directors on recruitment and training status, ensuring alignment with organizational goals.
Client Success Director
Dynamic Advancement
10.2020 - 06.2021
- Established and tracked employment metrics, ensuring accurate monitoring of client certification completion and job placement.
- Developed training policies and processes that enhanced workforce development and job placement.
- Created and analyzed client surveys and alumni questionnaires to identify areas for program improvement.
- Taught curriculum in both physical and multiple virtual platforms including Zoom, Skype and Teams.
Human Resources Instructor
University of Phoenix
08.2008 - 12.2020
- Instructed students on HR concepts, establishing clear expectations for learning outcomes.
- Assessed learning styles, tailoring training approaches to effectively meet student needs.
- Evaluated adult learners’ performance, delivering constructive feedback to enhance student improvement.
- Led student development in transferring knowledge to observed behavioral changes.
- Experienced in instructional design and implementing adult learning practices.
- Developed E-learning activities for students to complement curriculum concepts.
- Used real world business practices to create engaging classroom learning scenarios.
Training Team Leader
Carenet Healthcare
05.2020 - 10.2020
- Trained new employees and assessed readiness for Contact Center campaigns, ensuring effective performance from day one.
- Incorporated adult learning principles when training content to ensure job understanding.
- Communicated training expectations and addressed employee questions to enhance understanding and engagement.
- Team Lead for national retail pharmacy customer contact campaign.
- Fostered positive work environment and enforced company policies to maintain team morale and compliance.
Employee Development Manager
United States Air Force
- Led strategic training initiatives to identify key skills for consolidation of two career fields.
- Transformed strategic initiatives into identifiable, measurable goals to meet implementation timeline.
- Conducted semi-annual training assessments, equipping employees with resources to develop new skills.
- Wrote training curriculum, created lesson plans and standardized evaluative measurements.
- Trained 1,200 students on multi-media methods, enhancing workplace communication skills.
- Utilized e-learning tools to develop course content with animations and voice overs.
- Designed lesson activities and selected appropriate instructional strategies to engage adult learning.
- Facilitated instruction for over 50 employees in four MS Office Suite applications saving $40,000.
- Conducted end user follow-up to understand how training impacted daily mission requirements.
- Managed training and task evaluations for 2 years in the role of Employee Development Manager.
Education
Master of Arts - Education
University of Texas
San AntonioMaster of Science - Human Resource Management
Troy University
Bachelor of Arts - communication
Campbell University
Skills
- LMS Administration
- Instructional Design
- Curriculum Development
- Training Evaluation
- Facilitation Techniques
- Adult Learning Theory
- Process Improvement
- Business Communications
- Organizational strategy
- Leadership training
- Classroom instruction
- Graphic Design
Key Instructional Skills
- Adult Learning Theory
- Business Communications
- Classroom Instructor (physical, virtual, and hybrid)
- Curriculum Development
- Graphic Design
- Instructional Design
- LMS Administration
- Leadership Development
- Organizational Alignment
- Process Improvement
- Training Evaluation
Lms Platform Experience
- Blackboard Ultra
- Knowledge City
- Paylocity
- RELIAS
- Talent LMS
- Ulti Pro
Education Certifications
- Master of Arts in Education, University of Texas- San Antonio
- Master of Science in Human Resource Management, Troy University
- Bachelor of Arts in Communication, Campbell University
- Certified Professional of Human Resources (PHR)
- Certified Society of Human Resource Management Professional (SHRM-CP)
Timeline
Compensation and Employment Specialist
Hays County
12.2024 - Current
HR Director
Catholic Charities
10.2022 - 07.2024
Client Success Director
Dynamic Advancement
10.2020 - 06.2021
Training Team Leader
Carenet Healthcare
05.2020 - 10.2020
Human Resources Instructor
University of Phoenix
08.2008 - 12.2020
Employee Development Manager
United States Air Force
Master of Arts - Education
University of Texas
Master of Science - Human Resource Management
Troy University
Bachelor of Arts - communication
Campbell University